Juan Guerrero
Fontana
Summary
Dynamic leader with proven expertise in staff management and customer service excellence, honed at Buffalo Wild Wings and Mariposa End. Skilled in fostering team collaboration, enhancing customer satisfaction, and driving process improvements. Achievements include significantly reducing losses and boosting team productivity through effective coaching and mentoring. Expert in order management and adept at creating a professional work environment.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Department Manager
Buffalo Wild Wings
04.2013 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Manager
Mariposa End
01.1990 - 02.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Los Angeles Computer Science Academy
Los Angeles, CA2002
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Flexible schedule
- Work planning and organization
- Coaching and mentoring
- Loss prevention
- Sales reporting
- Order management
- Sales expertise
- Order processing
- Scheduling
Certification
SSF MANAGER
SSA MANAGER
Timeline
Department Manager
Buffalo Wild Wings
04.2013 - Current
Manager
Mariposa End
01.1990 - 02.2012
Los Angeles Computer Science Academy
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