Norma Flores
Orange,CA
Summary
Dynamic dental professional with extensive experience at Garcia Dental Center, excelling in patient scheduling and insurance verification. Proven ability to enhance patient satisfaction through exceptional customer service and effective communication. Skilled in HIPAA compliance and adept at multitasking, contributing to improved clinic workflow and patient trust.
Overview
27
27
years of professional experience
Work History
Front Office Check Out
Orange County Heart Institute
Orange, CA
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Dental Assistant
Dental R Us
Corona, CA
03.2005 - Current
- Assisted in patient preparation and management for dental procedures.
- Maintained cleanliness and sterilization of dental instruments and treatment areas.
- Supported dentists during examinations and treatments with necessary tools and materials.
- Recorded patient histories and updated electronic health records accurately.
- Educated patients on post-treatment care and oral hygiene practices effectively.
- Coordinated appointments and managed dental office schedules efficiently.
- Implemented inventory tracking system to manage dental supplies effectively.
- Trained new staff on office protocols, safety standards, and patient interaction techniques.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical history, and vital signs for future reference.
Medical Secretary
Orthopedic Specialty Institute
Orange, CA
09.2020 - 09.2023
- Managed appointment scheduling and patient records using electronic health systems.
- Assisted in coordinating patient communications and follow-up care instructions.
- Processed insurance forms and verified coverage details for patient visits.
- Supported medical staff by preparing documentation for patient consultations and surgeries.
- Ensured compliance with HIPAA regulations while handling sensitive patient information.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Enhanced office productivity by handling high volume of callers per day.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Dental Receptionist
Garcia Dental Center
Santa Ana, CA
11.1999 - 03.2005
- Managed patient scheduling and appointments to optimize clinic workflow.
- Coordinated insurance verification and facilitated patient billing processes.
- Assisted in maintaining accurate patient records using dental management software.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Implemented office procedures that improved appointment attendance rates.
- Trained new staff on administrative protocols and front-desk operations.
- Collaborated with dental team to enhance patient experience and care delivery.
- Provided excellent customer service to create positive experiences and build patient trust.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
High School Diploma -
Katella High School
Anaheim, CA06-1998
Skills
Appointment setting
Dental terminology
Excellent multitasking capability
Appointment scheduling
Punctual and reliable
Incoming call reception
Payment processing
Maintaining cleanliness
Insurance verification
Patient scheduling
Front office management
Treatment room setup
Patient services
HIPAA compliance
Patient documentation
Team collaboration
Dental radiography
Mail sorting and distribution
Language fluency
Friendly and outgoing
Verbal and written communication
Pleasant speaking voice
Service oriented
Appointment confirmation
Customer service
Organization and time management
Adaptable and flexible
Appointment setting
Languages
Spanish
Native or Bilingual
Timeline
Front Office Check Out
Orange County Heart Institute
12.2023 - Current
Medical Secretary
Orthopedic Specialty Institute
09.2020 - 09.2023
Dental Assistant
Dental R Us
03.2005 - Current
Dental Receptionist
Garcia Dental Center
11.1999 - 03.2005
High School Diploma -
Katella High School