Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Juanita Martinez

Colton

Summary

Skilled Police Dispatcher with robust background in handling high-stress emergency situations. Demonstrated strong communication skills and ability to effectively coordinate with multiple departments for streamlined operations. Proven capability to maintain calm under pressure, providing clear instructions during critical incidents. Made significant impact by contributing to successful resolution of numerous emergencies.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Police Dispatcher

Azusa Police Department
Azusa
06.2024 - Current
  • Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
  • Responded promptly to inquiries from citizens, law enforcement, and other agencies.
  • Operated telephone switchboard systems for routing incoming calls appropriately.
  • Coordinated communication between multiple agencies when responding to complex incidents.
  • Received emergency calls and assessed situations for appropriate response.

Police Dispatcher

San Bernardino Police Department
San Bernardino
08.2023 - 09.2024
  • Received emergency calls and assessed situations for appropriate response.
  • Coordinated communication between dispatchers, officers, and emergency services.
  • Operated radio systems to relay information to field personnel effectively.
  • Maintained accurate logs of calls, incidents, and dispatched units.
  • Managed multiple tasks under pressure while ensuring clear communication.
  • Researched vehicular registration, driving records and warrant information to support officers with traffic stops.

Dispatcher Cl

Southern California Edison
Ontario
12.2022 - 07.2023
  • Coordinated emergency response efforts for service outages and incidents.
  • Managed communication between field crews and command center during operations.
  • Utilized dispatch software to allocate resources efficiently across service areas.
  • Prioritized service requests based on urgency and customer needs.
  • Documented incident reports to maintain accurate records of service disruptions.

Dispatcher II/POST Certified

Upland Police Department
Upland
11.2013 - 11.2022
  • Monitored surveillance cameras to support law enforcement activities.
  • Managed multiple tasks under pressure while ensuring clear communication.
  • Trained new dispatchers on protocols and operational procedures effectively.
  • Received emergency calls and assessed situations for appropriate response.
  • Operated radio systems to relay information to field personnel effectively.
  • Maintained accurate logs of calls, incidents, and dispatched units.

Education

American InterContinental University Online
08.2012

General Education

Riverside Community College
Riverside, CA
02.2009

Liberal Arts

California State University San Bernardino
San Bernardino, CA
01.2006

Skills

  • Computer-aided dispatch
  • Radio communication
  • Incident assessment
  • Emergency response coordination
  • Call logging
  • Resource allocation
  • Inter-agency communication
  • Confidentiality
  • Interviewing
  • Public safety awareness
  • Memory retention
  • Incident prioritization

Certification

  • California POST certified

Timeline

Police Dispatcher

Azusa Police Department
06.2024 - Current

Police Dispatcher

San Bernardino Police Department
08.2023 - 09.2024

Dispatcher Cl

Southern California Edison
12.2022 - 07.2023

Dispatcher II/POST Certified

Upland Police Department
11.2013 - 11.2022

American InterContinental University Online

General Education

Riverside Community College

Liberal Arts

California State University San Bernardino

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Juanita Martinez