Juanita Hernandez
Desert Hot Springs
Summary
Skilled Housekeeping Inspector with background in ensuring cleanliness and quality standards. Experience includes conducting routine inspections, providing staff training, and implementing effective cleaning procedures. Strengths encompass keen eye for detail, strong organizational abilities, and commitment to maintaining exceptional guest satisfaction rates. Previous work has led to improved efficiency in housekeeping operations and enhanced team performance.
Overview
8
8
years of professional experience
2023
2023
years of post-secondary education
Work History
Housekeeping Inspector
Agua Caliente Casino Resort & Spa
Rancho Mirage
05.2024 - Current
- Inspected guest rooms for cleanliness and adherence to quality standards.
- Trained new housekeeping staff on procedures and safety protocols.
- Coordinated with maintenance to address repair issues in guest areas.
- Conducted regular walkthroughs of public areas to ensure cleanliness and orderliness.
- Reported any discrepancies or maintenance needs to management promptly.
- Ensured compliance with health and safety regulations throughout the resort area.
- Regularly communicated with department heads regarding any changes or updates to hotel policies or procedures related to housekeeping.
- Ensured proper use of cleaning supplies, chemicals, and equipment by housekeeping staff.
- Provided feedback on performance evaluations for members of the housekeeping team.
- Recognized outstanding customer service provided by members of the housekeeping team.
- Verified that all lost items were accounted for in accordance with established procedures.
- Responded to complaints from guests regarding cleanliness or service issues in a timely manner.
- Maintained accurate records of room status information such as check-in and check-out dates, special requests.
- Checked guest rooms upon arrival for any potential maintenance needs or deficiencies.
- Performed periodic deep cleans throughout the facility as needed.
Housekeeping Inspector
Marriott shadow ridge
Palm Desert
10.2017 - 05.2024
- Inspected guest rooms for cleanliness and adherence to quality standards.
- Trained new housekeeping staff on procedures and safety protocols.
- Coordinated with maintenance to address repair issues in guest areas.
- Managed inventory of cleaning supplies and equipment for operational efficiency.
- Conducted regular walkthroughs of public areas to ensure cleanliness and orderliness.
- Reported any discrepancies or maintenance needs to management promptly.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Swept and damp-mopped private stairways and hallways.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Reported damage or theft of hotel property to management.
Education
Come Back Kids
Desert Hot Springs, CASkills
- Room inspection
- Staff training
- Compliance adherence
- Inventory management
- Quality assurance
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Housekeeping
- Customer service
- Chemical handling
- Sanitation standards
- Lost and found management
- Inspection skills
- Multitasking capacity
Timeline
Housekeeping Inspector
Agua Caliente Casino Resort & Spa
05.2024 - Current
Housekeeping Inspector
Marriott shadow ridge
10.2017 - 05.2024
Come Back Kids