Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Juanita DeCutler

Susanville

Summary

Dynamic manager with a proven track record at Subway, enhancing customer satisfaction through effective conflict resolution and staff training. Skilled in inventory management, I successfully reduced food waste, boosting profitability while fostering a positive team environment. Committed to operational excellence and employee development, I drive results through strong leadership and effective communication.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager

Pizza Factory
04.2022 - Current
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Correctional Supervising Cook

CCC Prison
01.2020 - 02.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Frequently inspected production area to verify proper equipment operation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Developed and maintained clean and organized kitchen workspace, setting standard for team.

General Manager of Food Service

Subway
11.2016 - 05.2020
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Education

GED -

Grant Skill Center
Sacramento, CA

Skills

  • Customer service
  • Staff training and development
  • Shift scheduling
  • Conflict resolution
  • Team leadership
  • Time management
  • Decision-making
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Inventory management
  • Recruiting and interviewing
  • Disciplinary techniques
  • Effective communication
  • Problem resolution
  • Positive attitude
  • Adaptability and flexibility
  • Multitasking
  • Problem-solving
  • Organizational skills
  • Team development
  • Hiring and training
  • Professional and courteous
  • Managing operations and efficiency
  • Excellent communication
  • Attention to detail
  • Financial records oversight
  • Work prioritization

Certification

  • Licensed food delivery driver
  • Food Handlers ServSafe
  • RBS Certificate
  • Valid Drivers License


Timeline

Manager

Pizza Factory
04.2022 - Current

Correctional Supervising Cook

CCC Prison
01.2020 - 02.2022

General Manager of Food Service

Subway
11.2016 - 05.2020

GED -

Grant Skill Center

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Juanita DeCutler