Christe Jacobo
Fullerton
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Lead Customer Service Representative
Liner Americas
Colton
02.2023 - Current
- Developed strategies to improve the overall quality of customer experience.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Technical Support Representative
Renovo Solutions
Irvine
03.2022 - 02.2023
- Guided customers through step-by-step solutions in a clear and concise manner.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Managed the configuration and setup of customer accounts and systems.
Education
Associate of Science - Biomedical Sciences
California Baptist University
Riverside, CASkills
- Laboratory techniques
- Clinical research
- Data analysis
Languages
French
Native/ Bilingual
Timeline
Lead Customer Service Representative
Liner Americas
02.2023 - Current
Technical Support Representative
Renovo Solutions
03.2022 - 02.2023
Associate of Science - Biomedical Sciences
California Baptist University