Juanita Campos
Valley Center
Summary
I have been in customer service for over 10 years. I'm a fast learner when it comes to learning new things.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
SAN DIEGO IMAGING
02.2023 - Current
- I schedule patients for their imaging exams
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Used CareFlow to schedule appointments.
Medical Biller
VENI-EXPRESS, INC.
11.2019 - 02.2023
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
Lead Shift Supervisor
Pick up stix
07.2017 - 11.2019
- Lead shift supervisor, cashier, take inventory, catering orders, and provide excellent customer service.
Hostess/Cashier
Valley View Casino
10.2010 - 08.2017
- Dual rate supervisor, greet and seat guests, busser, and cashier.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
Education
Diploma -
Valley Center High School
Valley Center, CASkills
- Quick Learner (10 years)
- Bilingual
- Customer Care
- Word and Excel (2 years)
- Fast and Efficient
- Customer Service (10 years)
- Call Center
- Customer Support
- Medical billing
- ICD-10 (3 years)
- EClinical Works
- Medical Coding
- Shift Management
- Caregiving
- Veterinary experience
- Administrative experience (2 years)
- Medical office experience
Assessments
Customer focus & orientation, Proficient, 09/01/21, Responding to customer situations with sensitivity
Timeline
Patient Service Representative
SAN DIEGO IMAGING
02.2023 - Current
Medical Biller
VENI-EXPRESS, INC.
11.2019 - 02.2023
Lead Shift Supervisor
Pick up stix
07.2017 - 11.2019
Hostess/Cashier
Valley View Casino
10.2010 - 08.2017
Diploma -
Valley Center High School