Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic
Juanita Campos

Juanita Campos

Valley Center

Summary

I have been in customer service for over 10 years. I'm a fast learner when it comes to learning new things.

Overview

13
13
years of professional experience

Work History

Patient Service Representative

SAN DIEGO IMAGING
02.2023 - Current
  • I schedule patients for their imaging exams
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Handled customer service inquiries in person, via telephone and through email.
  • Used CareFlow to schedule appointments.

Medical Biller

VENI-EXPRESS, INC.
11.2019 - 02.2023
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Verified insurance of patients to determine eligibility.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.

Lead Shift Supervisor

Pick up stix
07.2017 - 11.2019
  • Lead shift supervisor, cashier, take inventory, catering orders, and provide excellent customer service.

Hostess/Cashier

Valley View Casino
10.2010 - 08.2017
  • Dual rate supervisor, greet and seat guests, busser, and cashier.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Used cash registers and credit card machines to cash out customers.

Education

Diploma -

Valley Center High School
Valley Center, CA

Skills

  • Quick Learner (10 years)
  • Bilingual
  • Customer Care
  • Word and Excel (2 years)
  • Fast and Efficient
  • Customer Service (10 years)
  • Call Center
  • Customer Support
  • Medical billing
  • ICD-10 (3 years)
  • EClinical Works
  • Medical Coding
  • Shift Management
  • Caregiving
  • Veterinary experience
  • Administrative experience (2 years)
  • Medical office experience

Assessments

Customer focus & orientation, Proficient, 09/01/21, Responding to customer situations with sensitivity

Timeline

Patient Service Representative

SAN DIEGO IMAGING
02.2023 - Current

Medical Biller

VENI-EXPRESS, INC.
11.2019 - 02.2023

Lead Shift Supervisor

Pick up stix
07.2017 - 11.2019

Hostess/Cashier

Valley View Casino
10.2010 - 08.2017

Diploma -

Valley Center High School

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Juanita Campos