Juan Francisco Riera Benalcazar
Winnipeg,Manitoba
Summary
Organized and motivated employee with excellent customer relations, eager to apply my knowledge and organizational skills in various environments. Seeking opportunities to expand skills while growth my knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tow Truck Operator
Sprinter Towing
Winnipeg, MB
06.2021 - Current
- Inspected tow truck and related equipment for safety and operational efficiency.
- Assisted customers with jumpstarts, tire changes, fuel delivery, lockouts and winch outs.
- Maintained records of service calls and completed work orders.
- Performed routine maintenance on the tow truck including oil changes, tire rotations, brake pad replacements, and checking fluid levels.
- Responded to customer inquiries regarding services provided by the company.
- Loaded vehicles onto flatbeds or dollies in accordance with safety procedures.
- Ensured all necessary paperwork was filled out accurately prior to transportation of vehicle.
- Adhered to all traffic laws while operating a tow truck in order to ensure safety of passengers and cargo.
- Attended required training courses related to proper use of tools and equipment used in tow truck operations.
- Utilized appropriate communication techniques when interacting with customers during emergency situations.
- Reported any mechanical issues with the tow truck immediately upon noticing them.
- Coordinated closely with dispatch personnel in order to ensure efficient routing of service calls.
- Inspected vehicle engines and other components to identify potential issues.
- Replaced defective parts with new or reconditioned parts following manufacturers instructions.
Automotive Lube Technician
Mr. Lube
Winnipeg, MB
05.2021 - 06.2021
- Performed oil changes, tire rotations and other basic maintenance services on customer vehicles.
- Maintained records of all service performed in the shop's database system.
- Advised customers on necessary repairs and preventive maintenance requirements for their vehicles.
- Changed oil, transmission fluid and filters in vehicles.
- Replaced air filters, fuel filters and wiper blades when needed.
- Checked vehicle fluids including engine oil, transmission fluid and coolant levels.
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Drained motor oil, changed oil filters and greased chassis fittings.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Removed old tires from rims using specialized tools. balanced and mounted new tires for customers.
Sales and Service Representative
Yamaha Ecuador
09.2020 - 02.2021
- Assisted customers with product selection and order placement.
- Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing information.
- Developed strong relationships with customers through regular follow-up contact.
- Worked closely with other departments to ensure effective communication between teams.
- Supervised mechanics in maintenance of vehicles and equipment.
- Monitored stock levels to ensure adequate supply for production needs.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Attended trade shows and industry events to promote products and services.
Education
Some College (No Degree) - Marketing
UDLA
Quito-EcuadorSkills
- Managed Incidents
- Flatbed Experience
- Assisting Customers
- Preventive Maintenance
- Mechanical Knowledge
- Problem-Solving Capabilities
- Hydraulic Systems
- Vehicle Maintenance and Repair
- Customer Service
Certification
- Third Party Hauling Safety Requirements, United Academy, Feb, 2023.
- Safe Recovery Rollover Training, Sprinter Towing LTD, Oct, 2023
- Basic First AID, CPR C & AED, St. Jhon Ambulance Saint-Jean, Feb,2024
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Tow Truck Operator
Sprinter Towing
06.2021 - Current
Automotive Lube Technician
Mr. Lube
05.2021 - 06.2021
Sales and Service Representative
Yamaha Ecuador
09.2020 - 02.2021
Some College (No Degree) - Marketing
UDLA
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