Juan Felipe Plazas Hernandez
Customer Service Representative
Kelowna
Summary
Dynamic customer service professional with a proven track record at the University of British Columbia, adept at resolving conflicts and enhancing customer satisfaction. Skilled in active listening and problem-solving, I consistently foster strong customer relationships and mentor new team members, driving loyalty and repeat business through exceptional service.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
University Of British Columbia
Kelowna, British Columbia
09.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, and services
- Developed rapport with customers through active listening skills, leading to positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Pizza and Bread Clerk
Fortinos Supermarket
Burlington, Ontario
05.2020 - 08.2021
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Organized and re-stocked various stations and self-service items.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Sought ways to improve processes and services provided.
Seafood Clerk
Fortinos Supermarket
Burlington, Ontario
12.2018 - 08.2019
- Maintained accurate records of seafood weights, prices, and inventory levels for streamlined department operations.
- Cleaned and sanitized seafood area to preserve products and protect safety of guests.
- Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
- Assisted customers with product selection by making recommendations and suggestions based on customer needs.
- Increased sales by creating visually appealing seafood displays and regularly updating signage to highlight seasonal items.
- Improved customer satisfaction by providing exceptional service and product knowledge in the seafood department.
- Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
Education
Bachelor of Science - Economics
University of British Columbia Okanagan
Kelowna, BC 09.2021 - Current
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Time management
Customer relations
Team collaboration
Computer proficiency
Critical thinking
Problem resolution
Timeline
Customer Service Representative
University Of British Columbia
09.2022 - Current
Bachelor of Science - Economics
University of British Columbia Okanagan
09.2021 - Current
Pizza and Bread Clerk
Fortinos Supermarket
05.2020 - 08.2021
Seafood Clerk
Fortinos Supermarket
12.2018 - 08.2019
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