JUAN EFRAIN DUARTE TORRES
Vancouver,BC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Assistant Manager / Server
Casa Mia Cucina Italian Restaurant
West Vancouver, BC
05.2023 - Current
- Recruited and trained new employees to meet job requirements.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Food Service Supervisor /Assistant Store Manager
SCIUE ITALIAN BAKERY CAFFÉ
Vancouver, Canada
07.2020 - 05.2023
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
- Coordinated special events such as banquets or catering requests according to customer specifications.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
FOH / Barista
SCIUE ITALIAN BAKERY CAFFÉ
Vancouver, Canada
12.2019 - 07.2020
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Described menu items to customers and suggested products based on stated preferences.
Usher
LUZIA Cirque du Soleil
Vancouver, Canada
10.2019 - 12.2019
- Verified tickets for entry into the venue.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Monitored guest behavior to ensure compliance with safety regulations.
Cooker
SALSA & AGAVE
Vancouver, Canada
07.2019 - 10.2019
- Requested supplies and equipment orders, explaining needs to managers.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Adhered to food safety standards when storing and preparing foods.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Received and stored food and supplies.
English Teacher
NEW CONTINENT COLLEGE
Celaya, Mexico
08.2018 - 07.2019
- Conducted classroom activities to encourage student engagement in language learning.
- Developed class learning plans to meet district and statement requirements for instruction.
- Established and enforced clear class objectives and requirements to promote consistent education for students.
Supervisor
VIPS RESTAURANT
Celaya, Mexico
09.2017 - 11.2018
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Monitored operations and reviewed records and metrics to understand company performance.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Cashier
VIPS RESTAURANT
Celaya, Mexico
11.2016 - 08.2017
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Answered phone calls to assist customers with questions and orders.
- Worked closely with front-end staff to assist customers.
Server
VIPS RESTAURANT
Celaya, Mexico
02.2015 - 11.2016
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
Bachelor - Administration of Finance
UVEG
Mexico01.2022
Diploma - Hospitality, Customer Service and Tourism
TAMWOOD INTERNATIONAL COLLEGE
Vancouver, BC11.2020
International certification - P.R.O.T.O.N. -Positive Relationships Opportunities for Tangible Developments
ERASMUS PROGRAMME OF THE EUROPEAN UNION - VIVE MEXICO
Hyogo, Japan02.2019
Skills
- Serving it right BC
- Microsoft Office certificate
- Employee training
- Teamwork
- Ability to work under pressure
- Problem solving
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Assistant Manager / Server
Casa Mia Cucina Italian Restaurant
05.2023 - Current
Food Service Supervisor /Assistant Store Manager
SCIUE ITALIAN BAKERY CAFFÉ
07.2020 - 05.2023
FOH / Barista
SCIUE ITALIAN BAKERY CAFFÉ
12.2019 - 07.2020
Usher
LUZIA Cirque du Soleil
10.2019 - 12.2019
Cooker
SALSA & AGAVE
07.2019 - 10.2019
English Teacher
NEW CONTINENT COLLEGE
08.2018 - 07.2019
Supervisor
VIPS RESTAURANT
09.2017 - 11.2018
Cashier
VIPS RESTAURANT
11.2016 - 08.2017
Server
VIPS RESTAURANT
02.2015 - 11.2016
Bachelor - Administration of Finance
UVEG
Diploma - Hospitality, Customer Service and Tourism
TAMWOOD INTERNATIONAL COLLEGE
International certification - P.R.O.T.O.N. -Positive Relationships Opportunities for Tangible Developments
ERASMUS PROGRAMME OF THE EUROPEAN UNION - VIVE MEXICO
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