Juandolyn Heard
28175 Lookout Point Lane , Menifee,CA
Summary
Detail-oriented professional with a strong ability to thrive in both independent and collaborative environments. Possesses a keen eye for accuracy and an unwavering commitment to delivering high-quality results. Adaptable and resourceful, capable of tackling challenges with a positive attitude while contributing effectively to team objectives. Passionate about leveraging skills to drive success in dynamic settings.
Overview
37
37
years of professional experience
Work History
Quality Control Manager, Deputy Project Manager
Taft Broadcasting Company
10.2009 - 12.2022
- Responsible for ensuring compliance with daily QC processes. Modify plans to meet Standard Operating Procedures as workflows are altered. Monitor error rates and adjust QC plans accordingly to ensure acceptable quality levels. Conduct quality assurance training to mitigate and prevent excessive errors, as needed. Maintain Quality Control data reports and files. Monitor the Daily Shift Report (DSR) and adjust plans as needed. Perform additional duties assigned by the Project Manager. Assist the Project Manager with scheduling and other administrative duties related to contract. Communicate with COR on any inquires and questions. Assist with time sheets, leave forms, overtime forms, evaluations, coordinate department meetings and/or staff safety and security meetings. Trained on Broadview Traffic System and assisted Project Manager on Broadview transition and training. Assist and back-up Lead Duties for departments when necessary. Monitor daily emails from all departments & Fort Meade. Assist with Teleworking coordination and follow-ups. Attend or Teleconference meetings with government, management and departments. Follow up and track completed monthly Safety meeting and Security certificates.
- Used Enterprise Software to produce reports regarding daily production quality, nonconformance of products or processes and quality trends.
- Collected and analyzed work reports and processes to evaluate quality, providing feedback, and interpretation to production management or staff.
TV Spot Scheduler
Taft Broadcasting Company
01.2009 - 09.2009
- Entered Contract orders from the RTPO. Maintained the daily entry of News and Weather Product contracts. Created and assigned house numbers to new and existing contracts. Assisted with Listen Line reports for live sporting events. Created purge list reports and weekly query reports for quarterly command spots inventory reports. Updated the daily house number notebook, researched and followed up on discrepancies or missing spots, assisted Log Editors in checking logs and maintained past log files.
TV Log Editor
Taft Broadcasting Company
10.2008 - 01.2009
- Timed out TV logs for Pac and Xtra, entered satellite coordinates, filled available time and placed spots manually when needed. Assisted with Super Bowl game spots manual placements. Printed and checked variance reports, researched discrepancies, sent STB files to affiliates and verified STB file reports. Printed logs and show list to be distributed to Air Boss and designated control rooms. Reconciled the logs, changed monthly back up tapes, and maintained past log files. Timed out Atlantic and News logs during coworker's absence and/or RDO's, assisted Deputy Project Manager with reports and/or files. Researched DSR reports when necessary.
Traffic Manager
Tribune
05.2006 - 01.2009
- Directed traffic team in the preparation of the daily television program logs. Functioned as liaison between Traffic, Sales and Billing to meet log deadlines. Coordinated system updates, prioritized and delegated assignments approved contract commercial orders and conducted performance appraisals. Generated Sales Manager reports and Sarbanes Oxley Audit reports.
- Balanced workloads and assigned specific tasks to team members in order to accomplish objectives.
- Communicated deadlines and established benchmarks for incremental departmental success.
- Conducted project status meetings to assess work and discuss changes.
Assistant Traffic Manager
Tribune
07.1999 - 05.2006
- Directed traffic team in the preparation of the daily television program logs. Functioned as liaison between Traffic, Sales and Billing to meet log deadlines. Coordinated system updates, prioritized and delegated assignments approved contract commercial orders and conducted performance appraisals. Generated Sales Manager reports and Sarbanes Oxley Audit reports.
Assistant Segment Producer
Tribune
08.1997 - 07.1999
- Co-developed and produced segments for the Morning News daily newscast. Assisted pre and post production, prepared scripts and segment information for on-air talent. Researched segment ideas, managed all aspects of guests bookings. Assisted in creating, planning and promoting contest giveaways and community calendar events.
Production Assistant
Tribune
07.1994 - 08.1994
- Functioned as Production Assistant, Associate Producer for KTLA Rose Parade reproduced tapes, logged tapes and greeted on air guests, prepared guests rundowns, assisted in scheduling and booking in studio guests. Performed a variety of research assignments, produced in studio segments, coordinated scripts and limousine transportation.
Production Assistant
Tribune
06.1993 - 07.1994
- Functioned as Production Assistant, Associate Producer for KTLA Rose Parade reproduced tapes, logged tapes and greeted on air guests, prepared guests rundowns, assisted in scheduling and booking in studio guests. Performed a variety of research assignments, produced in studio segments, coordinated scripts and limousine transportation.
Copy Coordinator
Tribune
08.1990 - 06.1993
- Coordinated commercial instruction worksheets, entered tape codes and commercial copy. Distributed contracts, contacted agencies regarding tapes and instructions and entered contract orders.
Traffic Assistant
KMEX TV 34
10.1985 - 08.1990
- Entered contract orders for commercial copy assignments, contacted various TV agencies for Traffic instructions. Verify all commercial instructions and contract information was inputted correctly. Update revisions to commercial instructions as needed.
Traffic/Operation Assistant
KCAL TV 9
09.1988 - 10.1989
- Data entry for all commercial TV orders, into computer system, verified contracts input correctly, distributed Sales reports and contracts orders, delivered commercial tapes for library. Assisted Traffic department colleagues and backup as needed.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Production Assistant
KSCI TV 18
07.1985 - 08.1987
- Operated TV camera for Public Affair Shows, answered phone calls, booked guest, slot times, assisted with scripts for news updates, Coordinated FCC files, organized slides, assisted with audio and setting up studio lights. Assisted in any capacity as needed.
Education
Certificate of Photography - Photography
Mt. San Jacinto College
Menifee, CA01.2021
Bachelor Degree - Theatre Arts, Television Production
California State University of Fullerton
CA01.1985
Associate of Arts - Liberal Arts And Sciences
San Bernardino Valley Junior College
San Bernardino, CA01.1982
Skills
- Quality processes
- Operational improvements
- Documentation control
- Corrective actions
Training
- Attended Professional Development Courses:
- Tribune Leadership Course, Management Skills Workshop, Time Management, Diversity
- Tribune Training for Effective Communication
- KTLA Employee of the year 1994
Timeline
Quality Control Manager, Deputy Project Manager
Taft Broadcasting Company
10.2009 - 12.2022
TV Spot Scheduler
Taft Broadcasting Company
01.2009 - 09.2009
TV Log Editor
Taft Broadcasting Company
10.2008 - 01.2009
Traffic Manager
Tribune
05.2006 - 01.2009
Assistant Traffic Manager
Tribune
07.1999 - 05.2006
Assistant Segment Producer
Tribune
08.1997 - 07.1999
Production Assistant
Tribune
07.1994 - 08.1994
Production Assistant
Tribune
06.1993 - 07.1994
Copy Coordinator
Tribune
08.1990 - 06.1993
Traffic/Operation Assistant
KCAL TV 9
09.1988 - 10.1989
Traffic Assistant
KMEX TV 34
10.1985 - 08.1990
Production Assistant
KSCI TV 18
07.1985 - 08.1987
Bachelor Degree - Theatre Arts, Television Production
California State University of Fullerton
Certificate of Photography - Photography
Mt. San Jacinto College
Associate of Arts - Liberal Arts And Sciences
San Bernardino Valley Junior College