Juan De Jesus GonzalezEstrella

Experienced in Automotive collision repair estimating, customer service, insurance claims, and shop operations. Responsible for inspecting vehicle damage, preparing accurate repair estimates, coordinating with insurance companies and DRP partners, managing repair schedules, ordering parts, and ensuring repairs meet OEM standards. Assisted in daily shop management, supervised workflow, supported technicians, and maintained high levels of customer satisfaction, strong communication skills, and the ability to build trust with customers while guiding them through the repair process.

Experienced in Automotive collision repair estimating, customer service, insurance claims, and shop operations. Responsible for inspecting vehicle damage, preparing accurate repair estimates, coordinating with insurance companies and DRP partners, managing repair schedules, ordering parts, and ensuring repairs meet OEM standards. Assisted in daily shop management, supervised workflow, supported technicians, and maintained high levels of customer satisfaction, strong communication skills, and the ability to build trust with customers while guiding them through the repair process.

Assisted with vehicle preparation, masking, sanding, priming, polishing and paint related tasks.

Performed collision repair and refinishing work, ensuring repairs met quality standards and manufacturer specifications.

Coordinated daily shop workflow, monitored repair progress, scheduled production, and ensured vehicles were completed on time.

Oversaw daily shop operations, supervised staff, managed customer satisfaction, controlled production efficiency, payroll and supported overall business profitability.