Juan Carlos Virgen
Fontana
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work History
Store manager
Dollar tree
Colton
09.2009 - Current
- Managed daily store operations and ensured compliance with company policies.
- Monitored cash handling procedures to maintain financial accuracy.
- Coordinated employee schedules to optimize staffing and service levels.
- Implemented visual merchandising strategies to enhance product displays.
- Trained and supervised staff on customer service and sales techniques.
- Organized inventory and maintained stock levels to meet customer demand.
Loss Prevention Manager
Warehouse Shoe Sale
Los Angeles
09.2000 - 09.2012
- Monitored store activities to prevent theft and reduce shrinkage.
- Developed and implemented loss prevention strategies for retail operations.
- Trained staff on security protocols and loss prevention techniques.
- Conducted investigations into internal theft and policy violations.
- Collaborated with law enforcement on security-related incidents and issues.
Education
Bachelor of Arts -
California State University, Fullerton
Fullerton, CA 06.1997 - 05.2002
Skills
- Visual merchandising
- Employee training
- Cash management
- Inventory control
- Sales forecasting
- Loss prevention
- Staff scheduling
- Customer relationship management
- Effective communication
- Team building
- Time management
- Store operations
- Reliable
- Team motivation
- Opening and closing procedures
- Delegating work
- Accurate cash handling
Languages
Spanish
Native/ Bilingual
Timeline
Store manager
Dollar tree
09.2009 - Current
Loss Prevention Manager
Warehouse Shoe Sale
09.2000 - 09.2012
Bachelor of Arts -
California State University, Fullerton
06.1997 - 05.2002