Juan Carlos Ramirez Valles
Lakeside
Summary
Motivated Leader about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
The Coffee Bean & Tea Leaf
San Ysidro
11.2019 - Current
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained staff on beverage preparation and customer service standards.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Coordinated staff schedules to meet peak service demands effectively.
- Collaborated with management to refine operational procedures for efficiency.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Assisted customers with product selection when needed.
- Collaborated with team members to improve performance and implement training updates.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Recruited, hired, and mentored new team members, working closely with human resources department.
- Trained new employees on company policies and procedures.
- Supervised and led employees to maintain productivity and customer service levels.
Delivery Manager
KFC Restaurant
Mexico
03.2015 - 12.2027
- Coordinated delivery schedules for efficient order management and customer satisfaction.
- Trained staff on operational procedures and best practices for timely deliveries.
- Monitored inventory levels to ensure availability of food items for delivery.
Gas Station Attendant
Circle K
San Diego
04.2022 - 09.2024
- Managed fuel dispensers and ensured proper functioning of equipment.
- Provided excellent customer service and assisted customers with inquiries.
- Processed transactions accurately using POS systems for sales and payments.
- Maintained cleanliness and organization of the convenience store area.
- Trained new employees on operational procedures and customer service standards.
Asistent manager
Starbucks
Mexico
10.2016 - 11.2019
- Led team training sessions to enhance customer service skills.
- Managed inventory levels and placed orders for supplies.
- Developed scheduling plans to optimize staff coverage during peak hours.
- Assisted in creating a welcoming environment for customers and employees.
- Collaborated with management on strategic initiatives for store improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Education
Centro de Estudios de Bachillerato 6/14 Joaquín Baranda
Mexico, MESkills
- Customer service
- Staff training
- Inventory management
- Operation supervision
Languages
English
Limited
Spanish
Full Professional
Timeline
Gas Station Attendant
Circle K
04.2022 - 09.2024
Shift Supervisor
The Coffee Bean & Tea Leaf
11.2019 - Current
Asistent manager
Starbucks
10.2016 - 11.2019
Delivery Manager
KFC Restaurant
03.2015 - 12.2027
Centro de Estudios de Bachillerato 6/14 Joaquín Baranda