Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Carlos Pedraza

Ceres

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Moving Specialist Supervisor

Goin' Green
01.2022 - Current
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
  • Strapped items down over protective padding to secure throughout transportation.
  • Arranged items at destination according to customer requests and instructions.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Improved safety procedures to create safe working conditions for workers.

Service Technician

The Arches Apartments
06.2019 - 12.2021
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Lead Driver/Team Manager

West Valley Moving
01.2019 - 06.2021
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Maximized performance by monitoring daily activities and mentoring team members.

Account Manager

Pacific Medical
05.2016 - 12.2018
  • Contacted regular and prospective customers to explain product features and solicit orders.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Trained peers and management team on internal system supports and implementation plans.
  • Built client relationships by acting as liaison between customer service and sales teams.

Education

High School Diploma -

Oak Grove High School
San Jose, CA
06-2004

Skills

  • Clear communication
  • Work prioritization
  • Policy and procedure development
  • Operations management
  • Customer service
  • Strategic planning
  • Conflict resolution
  • Documentation and reporting
  • Complex Problem-solving
  • Team leadership

Languages

Spanish
Native or Bilingual

Timeline

Moving Specialist Supervisor

Goin' Green
01.2022 - Current

Service Technician

The Arches Apartments
06.2019 - 12.2021

Lead Driver/Team Manager

West Valley Moving
01.2019 - 06.2021

Account Manager

Pacific Medical
05.2016 - 12.2018

High School Diploma -

Oak Grove High School

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Juan Carlos Pedraza