JUAN CARLOS OCHOA
Waterloo,ON
Summary
BAKERY WOKER & SOCIAL MEDIA CONTENT CREATOR PERSONAL PROFILE
- Devoted to giving every customer a positive and memorable experience driven by respect, inclusivity and kindness.
- Highly-motivated employee with desire to take on new challenges.
- Perceptive and results-oriented Social Media Content Creator with proven success at creating digital material that resonates with intended market segments.
- Deeply understands company brand and constantly researches trends and directions in internet communication.
- Organized and motivated employee eager to help and interested on the growth of the business.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bakery Worker and Social Media Content Creator
Manzanos Homemade Bakery
Manzanillo, Mexico
06.2021 - 09.2022
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Listened to guests to understand needs and help each person select optimal products and services.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Assisted bakery manager with coordinating product ordering, receiving and stocking.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Used social media to engage consumers, respond to questions or complaints and promote company initiatives.
- Updated and monitored content on Facebook, Twitter, Google, LinkedIn and Instagram.
- Produced videos by writing scripts, editing and posting final creative.
- Created new ideas, products and story boards for new marketing campaigns.
- Followed trends in industry and target genre to capitalize on emerging trends.
- Developed advertising plans for timely and successful market entry.
- Prepared and formatted work for publication and submitted to printers or publishers.
Education
Bachelor - Marketing
Colima University
Colima, Mexico01.2021
Skills
- Able to bake and manipulate baking tools and machines
- Focused on hygiene before, meanwhile and after baking
- Content Creator & Community Manager
- Constantly updated the company’s contact and monitored ongoing marketing campaigns
- Teamwork and Collaboration
- Clear Communication
- Work Planning and Prioritizing
- Relationship Building
- Creative Thinking
- Campaign Development
- Idea Brainstorming
Certification
- Digital Marketing: Customer Engagement, Social Media, Planning & Analytics Training - 2022
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Bakery Worker and Social Media Content Creator
Manzanos Homemade Bakery
06.2021 - 09.2022
Bachelor - Marketing
Colima University
- Digital Marketing: Customer Engagement, Social Media, Planning & Analytics Training - 2022
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