JUANAISA RODRIGUEZ
Vacaville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Holiday Inn
Vacaville
03.2024 - Current
- Answer phone promptly
- Resolve customer problems and complaints.
- Correspond with guests through email and telephone
- Maintain confidentiality of information regarding guests
- Acknowledge and provide perks to IHG members
- Create/Edit guest, group, and meeting space reservations
- Anticipate guests needs
Groomer/Bather
Petco
Vallejo
05.2023 - 07.2025
- Greet incoming pet parents and customers professionally, and provide friendly, knowledgeable assistance.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Answer the phone promptly.
- Educated customers about proper care techniques for their pet's coat type.
- Resolve customer problems and address concerns.
- Promote seasonal promotions and Vital Care memberships.
- Groomed various dog breeds using safe and effective techniques.
Receptionist
GST Consulting
Alameda
05.2023 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
Animal Caretaker
Santa Cruz Animal Shelter
Santa Cruz
10.2019 - 03.2023
- Cleaning and maintaining kennels.
- Provided daily care for animals, including feeding, grooming, and exercise.
- Assisted in administering medications and treatments as directed by veterinarians.
- Assisting with training and rehabilitation
- Supported adoption processes by preparing animals and conducting meet-and-greet sessions.
- Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
Education
Associate of Science - Biology
Solano Community College
Fairfield, CA07.2026
Diploma - Academics
Pajaro Valley High School
Watsonville, CA06.2020
Some College (No Degree) - Associates in Biology
Hartnell College
Salinas, CASkills
- Animal handling
- Visitor Check-In
- Call Screening
- Time Management
- Patient Satisfaction
- Administrative and Clerical Support
- Word Processing
- Multi-Line Telephone Systems
- Lab Operations
- Animal care
- Efficient Verbal and Written Communication
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front Desk Agent
Holiday Inn
03.2024 - Current
Groomer/Bather
Petco
05.2023 - 07.2025
Receptionist
GST Consulting
05.2023 - 02.2024
Animal Caretaker
Santa Cruz Animal Shelter
10.2019 - 03.2023
Associate of Science - Biology
Solano Community College
Diploma - Academics
Pajaro Valley High School
Some College (No Degree) - Associates in Biology
Hartnell College
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