Summary
Overview
Work History
Education
Skills
Languages
Enjoying Time With Families And Friends
Timeline
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Juana Imalai Jimenez

Santiago De Los Caballeros, DR,Santiago

Summary

Dynamic leader with a proven track record at TeleUnion International Channel16, enhancing brand visibility and customer engagement through strategic marketing and creative direction. Excelled in multicultural marketing and social media management, boosting online sales conversion rates significantly. Skilled in fostering client relationships and driving innovative advertising solutions.

Overview

10
10
years of professional experience

Work History

Advertising Manager

TeleUnion International Channel16
01.2022 - Current
  • Developed campaigns, led design, and tracked results.
  • Worked with marketing department to create targeted advertising strategies for key customer demographics.
  • Collected performance data on each promotion to better plan future events.
  • Developed advertising tactics and implemented new solutions for increased brand awareness.
  • Wrote engaging and creative press releases for each promotion.
  • Directed creative process for traditional and online ads.
  • Developed advertising strategies for improved product visibility and increased sales.
  • Maintained strong relationships with clients, ensuring satisfaction through regular communication and progress updates.
  • Coordinated with creative teams to develop eye-catching visuals and compelling copy for print, digital, and social media platforms.

Assistant Manager

El Reportero Alberto Hiraldo,SRL
04.2020 - 01.2022
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Online Sales Manager

Lendoiro Book Store
05.2017 - 08.2019
  • Analyzed customer data to identify trends and opportunities for targeted sales initiatives.
  • Created compelling product descriptions and visuals, enhancing the overall user experience on the e-commerce platform.
  • Managed online metrics and made recommendations for continued improvement and optimization.
  • Conducted team meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
  • Reduced cart abandonment rates by initiating retargeting efforts, offering incentives for customers to complete their purchases.
  • Improved online sales conversion rates by [Number]% while fostering amazing customer experiences.
  • Developed and maintained strong relationships with key clients, leading to increased repeat business and referrals.
  • Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and fostering positive client relationships.
  • Overhauled email marketing campaigns by segmenting subscriber lists based on purchase history data, driving more personalized experiences that led to increased conversions.
  • Generated monthly sales reports and shared insights and recommendations to drive sales.

Public Relations Assistant

Institute For Cooperative Development And Credit
09.2014 - 08.2016
  • Supported event planning efforts by coordinating logistics, creating promotional materials, and managing attendee lists.
  • Developed and nurtured meaningful relationships with key media.
  • Worked closely with business partners to develop consistent messaging across platforms and departments.
  • Assisted with planning, development and implementation of company projects and programs.
  • Increased social media engagement for clients through strategic content development and daily monitoring of channels.
  • Developed familiarity with company services and promotions to accurately respond to customer inquiries.

Education

High School Diploma -

México Polyechnic
Santiago De Los Caballeros,DR

No Degree - Learning English As A Second Language

Jhon F. Kennedy's Institute Intermediary English
Santiago. DR
07-2018

GED -

Oasis Institute
Santiago . DR
05-2016

GED -

Cripimar Institute Of Global Communication
Santiago .DR
11-2013

Skills

  • Customer Engagement
  • Multicultural Marketing
  • Customer Relations
  • Creative Direction
  • Social Media Management
  • Google Ads
  • Sales proficiency
  • Strategic Marketing

Languages

Spanish
Native or Bilingual
English
Professional Working
Latin
Native or Bilingual

Enjoying Time With Families And Friends

look forward to my weekend gathering with my family friends cooking playing games and having meaningful conversations and laughter,knowing that i have such stability in my life makes life so much more meaningful.

Timeline

Advertising Manager

TeleUnion International Channel16
01.2022 - Current

Assistant Manager

El Reportero Alberto Hiraldo,SRL
04.2020 - 01.2022

Online Sales Manager

Lendoiro Book Store
05.2017 - 08.2019

Public Relations Assistant

Institute For Cooperative Development And Credit
09.2014 - 08.2016

High School Diploma -

México Polyechnic

No Degree - Learning English As A Second Language

Jhon F. Kennedy's Institute Intermediary English

GED -

Oasis Institute

GED -

Cripimar Institute Of Global Communication

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Juana Imalai Jimenez