JUAN A. SOLARTE ORTIZ
Edmonton,Canada
Summary
Motivated third-year university student working towards an Operations Management degree and a Business Economics and Law Minor. Hardworking and resourceful individual commended for first-rate collaboration, organizational and time management abilities. Committed to developing a career path and expanding work experience. Strong knowledge of Microsoft Excel, Project Professional and other Microsoft programs. In pursuit of an entry-level internship. I am eager to immerse myself in the day-to-day operations of an office, learn from seasoned professionals, and contribute my passion for commerce to the team.
Overview
7
7
years of professional experience
Work History
Webpage Translator
Trust science
07.2021
- Contract-based job
- Proofread translations to identify and correct punctuation, grammatical and translation errors
- Generated video subtitles and developed translations in the target language
- Provided appropriate contextual information to increase clients' understanding of translations
- Verified accuracy by double-checking translations of technical terms and terminology
Valet Attendant
JW Marriott
01.2023 - Current
- Managed approximately 70 incoming vehicles per day from guests
- Built positive customer rapport for courteous, friendly and professional service
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols
- Delivered above-and-beyond service to VIP guests at the property
- Drove varied vehicles, including luxury and sports models, safely and legally
- Assisted in training new team members, ensuring consistent service quality across all attendants
- Resolved customer complaints through calm, constructive communication
- Handled cash, made accurate changes and maintained a balanced cash drawer
- Assisted guests with loading and unloading luggage and delivered instructions to the front desk for check-in
- Collaborated with hotel front desk staff to ensure seamless arrival and departure experiences for guests
- Developed rapport with regular clientele through personalized service tailored toward individual preferences
Quantitative Research Intern
CEDS Finance
05.2024 - 06.2024
- Completed research, compiled data, and assisted in timely reporting.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Conducted literature reviews to identify relevant research articles and support project objectives.
- Conducted several quantitative research tasks and reports to help mitigate default rate predictions using unique and unexpected data.
Sales Associate
JD Sports Canada
05.2022 - 01.2023
- Accurately processed POS transactions, returning coins, currency, payment cards and receipts to customers
- Managed approximately 20 thousand dollars in cash and card payments per day
- Prepared merchandise for the sales floor by pricing or tagging
- Engaged with customers to build rapport and loyalty
- Helped customers locate products and checked store system for merchandise at other sites
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives
- Processed product returns and assisted customers with other selections
- Increased sales by offering advice on purchases and promoting additional products
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Maintained a calm demeanour and professionally managed issues in busy, high-stress situations
Golf Ambassador
River Valley Junior Golf - City of Edmonton
05.2021 - 08.2021
- Collaborated with teammates to create a positive environment for junior golfers
- Collaborated with internal teams to address guest service issues and facilitate special requests
- Assisted golfers with decision-making strategy and course analysis
- Informed golfers and visitors with course knowledge
- Maintained grounds and course to prevent hazards or unsightly damage
- Maintained tact and professionalism in high-pressure situations
Junior Volunteer
Derrick Golf and Winter Club
07.2017 - 08.2018
- Played games with juniors to boost mood, improve memory and provide light entertainment
- Engaged with others successfully using strong verbal and written communication skills
- Kept facilities organized, clean and well-maintained to meet program needs best
- Welcomed customers and answered questions
- Communicated needs and issues to appropriate supervisors for administrative action
Education
German Language Certification -
Humboldt Institut
Berlin, GermanyBachelor of Commerce - Operations Management
University of Alberta: Alberta School of Business
Edmonton, AB05.2026
Bachelor of Commerce - Business Economics And Law
University of Alberta: Alberta School of Business
Edmonton, AB09.2024
High School Diploma -
Archbishop MacDonald
Edmonton, AB06.2021
Skills
- Microsoft Excel
- Team development
- Computer Proficiency and Microsoft Office
- Organization and Planning Skills
- Time Management
- Written Communication
- Project Planning
- Team collaboration
- Communication
- Cultural understanding
- Transcribing
- Advanced Formulas
- Excel Shortcuts
Accomplishments
- Grade 11 and 12 honours.
- 2019 Derrick Club Junior Golf Sportsmanship Award.
- 2020 Derrick club Junior golf volunteer award.
- 2021 Rutherford scholarship recipient.
- 2021 Fall semester - University of Alberta BUS 101 - Team Case competition winner.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Professional Working
Golf career
Growing up, I actively participated in various golf tournaments, developing my skills in the course and invaluable qualities that have significantly shaped my professional demeanour. Engaging in competitive golf instilled a strong work ethic, strategic thinking, and resilience. My experiences in golf tournaments have uniquely prepared me for success in an office setting. The discipline, strategic thinking, and resilience acquired on the golf course have seamlessly transitioned into my professional life. Whether faced with tight deadlines, complex projects, or challenging team dynamics, I bring a well-rounded set of skills that contribute to my workplace effectiveness. Derrick Golf and Winter Club Development Team member, September 2017 - May 2021.
Timeline
Quantitative Research Intern
CEDS Finance
05.2024 - 06.2024
Valet Attendant
JW Marriott
01.2023 - Current
Sales Associate
JD Sports Canada
05.2022 - 01.2023
Webpage Translator
Trust science
07.2021
Golf Ambassador
River Valley Junior Golf - City of Edmonton
05.2021 - 08.2021
Junior Volunteer
Derrick Golf and Winter Club
07.2017 - 08.2018
German Language Certification -
Humboldt Institut
Bachelor of Commerce - Operations Management
University of Alberta: Alberta School of Business
Bachelor of Commerce - Business Economics And Law
University of Alberta: Alberta School of Business
High School Diploma -
Archbishop MacDonald