Hi, I’m
Juana Moreno
Mississauga,ON
Summary
Adept in customer service, interpersonal skills, and team collaboration, I enhanced customer satisfaction at by resolving issues promptly and building trust. I remain calm under pressure situations, take direction well, and support team work to deliver outstanding customer service. I excel in fast-paced environments, maintaining composure under pressure and delivering impactful results. I am trainable and committed to creating a warm atmosphere.
Overview
4
years of professional experience
Work History
Rise N' Shine
Waitress and Cashier
2024.06 - Current (3 months)
Job overview
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the eatery.
- Managed multiple tasks simultaneously, prioritizing duties effectively while delivering prompt service.
- Greeted customers and provided outstanding customer service.
- Built relationships with customers to encourage repeat business.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
ScotiaGBS
Customer Experience Advisor
2022.09 - 2024.03 (1 year & 6 months)
Job overview
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Developed strong relationships with clients by providing attentive support, earning their trust and loyalty over time.
- Conducted regular follow-ups with customers to confirm satisfaction with resolution outcomes and address any remaining concerns.
- Collaborated with team members to optimize workflow processes and increase overall efficiency.
Scotia GBS
Workforce Junior Analyst – Dev. Op.
2023.01 - 2023.03 (2 months)
Job overview
- Supported senior analysts with ad-hoc data analysis requests, ensuring accurate results were delivered in a timely manner.
- Participated in special projects as assigned by senior leadership team members while maintaining core responsibilities as Junior Analyst.
- Generated monthly forecasting information to contribute to executive reports.
Santamaria Urbanismo
Interim in Urbanism
2021.01 - 2021.05 (4 months)
Job overview
- Analyzed urban norms and conducted comprehensive studies on urbanist principles.
- Researched the background of different urban projects to formulate new dwelling project plans.
- Supported the formulating process for planning instruments.
- Developed presentations to demonstrate planning initiatives and research.
Education
Sheridan College , Mississauga, ON
Graduate Certificate from Project Management
04.2025
Universidad Del Rosario , Bogota
Bachelor's in Urban Management And Development from Urban Planning
07.2021
Skills
- Customer service expertise
- Team Collaboration
- Patience under pressure
- Friendly and outgoing
- Exceptional communication
- Memory retention
Accomplishments
- Achieved top performance results in Fiscal Year 2023, and Q1 of Fiscal Year 2024, within the Contact Centre in Colombia.
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Waitress and Cashier
Rise N' Shine
2024.06 - Current (3 months)
Workforce Junior Analyst – Dev. Op.
Scotia GBS
2023.01 - 2023.03 (2 months)
Customer Experience Advisor
ScotiaGBS
2022.09 - 2024.03 (1 year & 6 months)
Interim in Urbanism
Santamaria Urbanismo
2021.01 - 2021.05 (4 months)
Sheridan College
Graduate Certificate from Project Management
Universidad Del Rosario
Bachelor's in Urban Management And Development from Urban Planning
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