Juana Diaz
Galt
Summary
Dynamic customer service professional with experience at Community Medical Centers, adept at enhancing patient satisfaction through empathetic support and efficient problem-solving. Proficient in appointment scheduling, I excel in multitasking and organization, ensuring compliance with HIPAA regulations while fostering a welcoming environment for patients and their families.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor/Medical Receptionist
Community Medical Centers
10.2021 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Processed medical insurance and payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
Cash Office Associate
Ross Dress for Less
06.2018 - 03.2020
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Oversaw, balanced and managed change fund to facilitate customer transactions.
- Maintained accurate financial records with diligent data entry and documentation of transactions.
- Sorted and counted coin and currency to make change for associates.
Education
High School Diploma -
Franklin High School
Elk Grove, CA06-2005
Skills
- Customer service
- Medical billing
- Appointment scheduling
- HIPAA compliance
- Cash handling
- Data entry
- Time management
- Multitasking and organization
- Empathy and patience
Accomplishments
- First chosen to send Good Faith Estimates to our uninsured patients.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Advisor/Medical Receptionist
Community Medical Centers
10.2021 - Current
Cash Office Associate
Ross Dress for Less
06.2018 - 03.2020
High School Diploma -
Franklin High School
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