Juan Zaragoza
Valley Springs,CA
Summary
Dynamic sales professional with extensive experience at O'Reilly Auto Parts, excelling in sales strategy development and customer engagement. Proven track record of increasing revenue through effective team leadership and innovative promotions. Adept at inventory management and fostering strong client relationships, driving business growth while ensuring exceptional customer satisfaction.
Overview
23
23
years of professional experience
Work History
Territory Sales Representative
Oreilly Auto Pats
07.2025 - Current
Store Manager
Oreily's Auto Parts
10.2013 - 07.2025
- Managed daily operations to ensure efficient inventory management and product availability.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented sales strategies to enhance customer engagement and drive revenue growth.
- Analyzed sales data to identify trends and optimize stock levels for peak demand periods.
- Developed staff schedules to maintain optimal coverage during high-traffic periods.
- Collaborated with vendors to negotiate pricing and improve supply chain efficiency.
- Conducted regular audits of inventory to minimize shrinkage and ensure accuracy in stock levels.
- Led team meetings to communicate goals, reinforce company policies, and foster a collaborative work environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Commercial Manager
Auto Zone Auto Parts
04.2010 - 10.2013
- Developed strategic partnerships to enhance supplier relationships and optimize inventory management.
- Led cross-functional teams to implement process improvements, increasing operational efficiency across departments.
- Analyzed market trends to inform pricing strategies, driving competitive advantage in product offerings.
- Managed budget allocation for various projects, ensuring alignment with company financial goals and objectives.
- Implemented training programs for staff, fostering professional development and improving team performance.
- Evaluated vendor performance metrics to ensure compliance with service level agreements and quality standards.
- Collaborated with marketing teams to develop promotional strategies that enhanced brand visibility and sales growth.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Strengthened team and organization by recruiting and hiring Number qualified employees.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Increased market share Number% by improving responsiveness and timeliness to customer needs.
- Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
- Built relationships with clients to establish new contracts.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Increased sales revenue by developing and implementing effective marketing strategies for commercial products.
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Maintained an up-to-date understanding of industry trends and regulatory changes which informed strategic decisionmaking.
Hub Manager
Auto Zone Auto Parts
03.2003 - 04.2010
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Managed inventory levels, optimizing stock replenishment and minimizing excess.
- Led team training sessions, enhancing staff performance and operational knowledge.
- Implemented process improvements, increasing productivity and reducing turnaround times.
- Maintained compliance with company policies and industry regulations, fostering a safe work environment.
- Coordinated cross-functional teams for seamless execution of projects and initiatives.
- Ensured compliance with all legal, industry, and organizational regulations by implementing rigorous internal controls and monitoring systems.
- Streamlined hub operations by implementing efficient processes and procedures.
- Enhanced team performance through regular training sessions and performance evaluations.
- Boosted employee morale through effective communication, recognition of achievements, and fostering an inclusive workplace culture.
- Cultivated a positive work environment by fostering open communication, addressing employee concerns proactively, and promoting teamwork across all departments.
- Mentored junior staff members, enhancing their professional growth and development within the company.
- Oversaw daily operations, managing staff schedules, task assignments, and workflow prioritization for maximum productivity.
- Collaborated with senior leadership to develop strategic plans for hub expansion and growth opportunities.
Education
High School Diploma - Law Enforcement
Thomas Downey High School
Modesto, CA07.2000
Skills
- Sales strategy development
- Product knowledge
- Territory management
- Lead generation
- Competitor analysis
- Customer training
- Promotions development
- Business growth management
- Point of sale operation
- Processing payments
- Opening and closing procedures
- Stock management
- Cash handling
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Customer satisfaction
- Team collaboration
- Team leadership
- Active listening
- Adaptability and flexibility
- Decision-making
- Customer engagement
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Territory Sales Representative
Oreilly Auto Pats
07.2025 - Current
Store Manager
Oreily's Auto Parts
10.2013 - 07.2025
Commercial Manager
Auto Zone Auto Parts
04.2010 - 10.2013
Hub Manager
Auto Zone Auto Parts
03.2003 - 04.2010
High School Diploma - Law Enforcement
Thomas Downey High School