Juan Soto-Delgado
Oceanside,CA
Summary
Versatile and technically skilled IT professional with a solid foundation in cybersecurity, networking, and cloud computing, complemented by direct trade experience as a sound engineer. Brings 9 years of leadership and multimedia expertise from serving as a U.S. Marine Corps military journalist, and currently supports government systems as a Tier 1 Help Desk Analyst at MCTSSA with a Secret Clearance. Certified in CompTIA Security+, Network+, ITF+, and Microsoft Azure Fundamentals, and actively pursuing an AAS in Computer Science.
Rational Information Technology with 6 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Rational Information Technology with 6 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
18
18
years of professional experience
1
1
Certification
Work History
C4I Analyst
Constellation West
11.2024 - Current
- Provide Tier 1 technical support for Command, Control, Communications, Computers, and Intelligence (C4I) systems at MCTSSA. Troubleshoot hardware and software issues, manage user accounts, perform system imaging, and conduct network diagnostics in a classified environment. Deliver end-user support and resolve technical issues efficiently, ensuring operational readiness. Created and managed over 286 support tickets, demonstrating strong critical thinking skills and commitment to service excellence.
Mass Communicator
Marine Corps
07.2015 - 10.2023
- Served 9 years as a military journalist, producing written and visual content to support strategic communication across joint and allied forces. Led multimedia operations, including video production, photojournalism, and publication of command messages. Trained and supervised junior Marines, managed content delivery to Department of Defense platforms, and ensured mission alignment with public affairs objectives. Recognized for excellence in communication, leadership, and operational support under high-pressure condition.
Sound Engineer
Soto Sound Solution
02.2008 - 07.2015
- Served 9 years as a military journalist, producing written and visual content to support strategic communication across joint and allied forces. Led multimedia operations, including video production, photojournalism, and publication of command messages. Trained and supervised junior Marines, managed content delivery to Department of Defense platforms, and ensured mission alignment with public affairs objectives. Recognized for excellence in communication, leadership, and operational support under high-pressure condition.
Education
Associate of Applied Science - Computer Information Systems
California Institute of Applied Technology
San Diego, CA11.2025
Skills
- Networking: IPv4/IPv6 addressing, subnetting, OSI/TCP/IP models, Cisco Unified Communications
- System Administration: Windows 10, Windows Server 2019, Red Hat Enterprise Linux
- Virtualization: VMware ESXi, VCSA Management, Virtual Storage
- Directory Services: Active Directory (ADDS, ADAC, ADUC), DNS, GPO, RSAT
- Messaging Systems: Microsoft Exchange, Outlook configuration and management
- Cybersecurity: CompTIA Security certified, familiar with cybersecurity threats, PKI, and secure network practices
- Help Desk Operations: Ticketing systems, end-user support, troubleshooting hardware/software issues
- Server Management: Direct experience with Dell server configuration and maintenance
- InfoSec
- Research and analysis
- Data research and validation
- Documentation and reporting
- Microsoft office
- SQL programming
- MS Excel
- System analysis
- Network threat assessment
- Security solutions
- Analytical thinking
- Database management
- SQL query writing
- Compliance analysis
- Risk analysis
- Team collaboration and leadership
Accomplishments
As a C4I Analyst, I support and maintain command, control, communications, and intelligence systems to ensure seamless operations and decision-making within military environments. My responsibilities include troubleshooting and upgrading communication networks, managing and analyzing intelligence data, and safeguarding sensitive information through rigorous security protocols. I provide technical support to military personnel, ensuring they can effectively operate complex systems, and facilitate coordination across multiple units to ensure the timely and accurate flow of information. My role is crucial in ensuring that all communication and data systems function optimally to support mission success.
Certification
- CompTIA Security +
- CompTIA Network+
- CompTIA ITF+
- Microsoft 365 Fundamentals
- Microsoft Azure Fundamentals
Languages
English – Fluent
Spanish – Fluent
Timeline
C4I Analyst
Constellation West
11.2024 - Current
Mass Communicator
Marine Corps
07.2015 - 10.2023
Sound Engineer
Soto Sound Solution
02.2008 - 07.2015
Associate of Applied Science - Computer Information Systems
California Institute of Applied Technology