JUAN SILVA
San Jose
Summary
Motivated leader with strong organizational and prioritization abilities. Bi-lingual Area Manager who builds and leads friendly, efficient service teams. Dedicated with experience Looking for a position as Area Manager in a fast growth company. Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 5 years of management performance.
Overview
9
9
years of professional experience
Work History
Area Manager
Ike's Love and Sandwiches
01.2018 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Oversaw budget planning, strategy development, community outreach for organization.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised various locations, enforcing high-quality standards of operation.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
Assistent manager production PM
Jalimex Foods Corporation
01.2018 - 02.2018
- Use computers for various applications, such as database management or word processing
- Create, maintain, and enter information into databases
- Complete forms in accordance with company procedures
- Maintain scheduling and event calendars
- Open, read, route, and distribute incoming orders and create routing guides
- Supervise other clerical staff and provide training and orientation to new staff
- Train and assist staff with computer usage.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Sous Chef
British Bankers Club
10.2016 - 12.2017
- Coordinate and supervise work of kitchen staff
- Substitute for or assist other cooks during emergencies or rush periods
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Supervise and participate in kitchen and dining area cleaning activities
- Estimate ingredients and supplies required to prepare a recipe
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
- Conduct meetings and collaborate with other personnel to plan menus, serving arrangements, and related details.
Sous Chef
Jack Rose Libation House
01.2016 - 10.2016
- Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
- Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Season and cook food according to recipes or personal judgment and experience
- Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment
- Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption
- Keep records and accounts
- Coordinate and supervise work of kitchen staff
- Substitute for or assist other cooks during emergencies or rush periods
- Bake breads, rolls, cakes, and pastries.
Education
GED, ESL program -
Cupertino High School
Cupertino, CASkills
- Food Production
- English Language Speaking 80%
- Complex Problem Solving
- Active Listening
- Time Management
- Staff Management
- Operations Management
- Relationship building and management
- Team Development
- Staff Training and Development
- Facility Inspections
- Recruitment and hiring
- Order Management
- Territory Management
- Customer Service
Hiking
I am passionate about hiking and cherish the time spent with my family in the mountains, where we can admire the breathtaking views.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Area Manager
Ike's Love and Sandwiches
01.2018 - Current
Assistent manager production PM
Jalimex Foods Corporation
01.2018 - 02.2018
Sous Chef
British Bankers Club
10.2016 - 12.2017
Sous Chef
Jack Rose Libation House
01.2016 - 10.2016
GED, ESL program -
Cupertino High School
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