Juan R Tzita Ramos
Los Angeles
Summary
Results-driven professional skilled in managing high-volume transactions and delivering outstanding customer service. Developed expertise in POS operations and trained new staff in efficient multitasking. Led efforts to ensure accurate order processing while enhancing store profits through strategic merchandising and customer engagement.
Overview
4
4
years of professional experience
Work History
After-School Program Leader
After School All Stars
Los Angeles
06.2025 - Current
- Organized engaging activities for students in after-school programs.
- Collaborated with teachers to align program goals with classroom learning.
- Supervised students during recreational and educational activities.
- Developed lesson plans that promoted teamwork and social skills.
- Ensured safety of all participants at all times while participating in after-school program events.
- Prepared facilities for activities before student arrival and led students in cleaning and securing program areas after meetings.
Sales Advisor
H&M Store
Los Angeles
01.2025 - 06.2025
- Gathered customer feedback to improve sales strategies.
- Conducted market research to identify trends and opportunities for growth.
- Assisted in the preparation of promotional materials and displays.
- Maintained well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Resolved customer complaints in a timely manner.
- Operated register, handled cash and processed credit card transactions.
- Answered requests and concerns with friendly and knowledgeable service.
Cashier
Carl’s Jr
Los Angeles
11.2022 - 01.2025
- Exceptional customer service, cash handling skills, point-of-sale system expertise, understanding of food safety, multitasking talents, capacity to perform effectively under pressure, flexibility during peak hours, and the ability to uphold cleanliness standards
- Executed side work duties with precision, maintaining a clean and organized work station to enhance operational flow.
- Proven experience to work in a high-volume fast-paced fast food environment with 1 year experience
- Trained five new staff members on technical systems, facilitating their understanding of all functions and processes.
Education
Bachelor's Degree -
California State University Los Angeles
Los Angeles, CA05-2027
High School -
Alliance Ted K. Tajima High School
05-2023
Skills
- Program planning
- Activity coordination
- Youth mentorship
- Child supervision
- Team building and collaboration
- Engagement strategies
- Budget management
- Multitasking and organization
- Customer service
- Conflict resolution
Languages
- Spanish, Fluent
- English, Fluent
References
References available upon request.
Timeline
After-School Program Leader
After School All Stars
06.2025 - Current
Sales Advisor
H&M Store
01.2025 - 06.2025
Cashier
Carl’s Jr
11.2022 - 01.2025
Bachelor's Degree -
California State University Los Angeles
High School -
Alliance Ted K. Tajima High School