Juan Romero
Duarte
Summary
Dynamic Encounters Data Coordinator at Health Source MSO, skilled in Microsoft Excel and team collaboration. Proven track record in enhancing billing accuracy and processing efficiency. Bilingual in Spanish, I adapt quickly to challenges, ensuring exceptional service and support. Committed to fostering positive relationships and achieving organizational goals.
Overview
26
26
years of professional experience
Work History
Encounters Data Coordinator
Health Source MSO (AHMC)
Alhambra
11.2006 - Current
- Verified provider codes and ensured accurate billing processes.
- Manually enter claims for auditor processing within system.
- Checked completeness of fields in claims, ensuring alignment with submitted information.
- Requested updated information from providers for any discrepancies or missing data.
- Processed pended claims and confirm patient eligibility while updating member information in system.
Telemarketer
Nancy’s Beauty Warehouse
Huntington Park
11.2005 - 08.2006
- Managed large supply orders to ensure timely fulfillment and shipping.
- Conducted outreach to businesses to secure new accounts for company growth.
- Followed up with existing accounts to confirm supply needs and enhance customer service.
Driver
Aids Health Foundation
Los Angeles
11.2004 - 10.2005
- Coordinated pick-ups across L.A. County to support logistics operations.
- Delivered customer donations to various store locations efficiently.
- Exercised judgment to assess appropriateness of each item for donation.
- Supervised assistant driver to ensure compliance with safety standards.
- Delivered exceptional customer service to enhance Donor's satisfaction.
Supervisor
FedEx/Kinko’s
South Pasadena
04.2001 - 10.2004
- Supervised 3 to 4 staff members per shift to ensure operational efficiency.
- Assisted customers with inquiries and needs, enhancing service quality.
- Managed store opening and closing procedures to maintain security.
- Executed Fed-Ex delivery and pickup of in-house packages as required.
- Answered and transferred incoming calls to appropriate departments.
- Resolved customer issues daily through effective problem-solving techniques.
- Conducted inventory counts and balanced registers to ensure accuracy.
Food Service Worker
Las Encinas Hospital
Pasadena
05.1999 - 03.2001
- Managed order intake for senior residents and guests to ensure satisfaction.
- Answered and transferred all incoming calls, maintaining communication flow.
- Served large parties exceeding 100 guests, ensuring timely service.
- Maintained sanitary environment in all service areas, prioritizing health standards.
- Provided special assistance to clients based on individual needs and preferences.
- Prepared necessary items for next shift to ensure smooth operations.
Youth Advisor/ Office Assistant
Pasadena Police Department
Pasadena
06.1999 - 08.1999
- Tutored students in challenging subjects, fostering academic improvement for 10 to 15 learners daily.
- Assisted students with homework and school projects, enhancing understanding of key concepts.
- Supported office staff with administrative tasks as needed to ensure smooth operations.
- Performed filing, data entry, photocopying, and faxing to maintain organized records.
Education
Medical Coding - Medical Billing
AEMS
Los Angeles, CA10.2012
High School Diploma -
John Marshall Fundamental
Pasadena06-2003
Skills
- Bilingual in Spanish (read and write)
- Microsoft Word
- Microsoft Excel
- Team collaboration
- Adaptability
References
Available upon request
Timeline
Encounters Data Coordinator
Health Source MSO (AHMC)
11.2006 - Current
Telemarketer
Nancy’s Beauty Warehouse
11.2005 - 08.2006
Driver
Aids Health Foundation
11.2004 - 10.2005
Supervisor
FedEx/Kinko’s
04.2001 - 10.2004
Youth Advisor/ Office Assistant
Pasadena Police Department
06.1999 - 08.1999
Food Service Worker
Las Encinas Hospital
05.1999 - 03.2001
Medical Coding - Medical Billing
AEMS
High School Diploma -
John Marshall Fundamental
Similar Profiles
Christine RousellChristine Rousell
Scheduling Representative at UVM Health Network-AHMCScheduling Representative at UVM Health Network-AHMC
Luis Duran GonzalezLuis Duran Gonzalez
Project Manager at Dignity Health MSOProject Manager at Dignity Health MSO
Pauliana MarcelinPauliana Marcelin
Medical Office Receptionist at PRINE Health MSOMedical Office Receptionist at PRINE Health MSO
Alvin MarcelinoAlvin Marcelino
Medical Assistant/X-Ray Technician at UCLA Health SystemMedical Assistant/X-Ray Technician at UCLA Health System
Pamela ColemanPamela Coleman
Cashier/Baker/Driver/Team Leader at The Paradise TruckCashier/Baker/Driver/Team Leader at The Paradise Truck