Juan Rodriguez, P. Eng
Whitby,ON
Summary
Strategic and results-oriented engineering professional transitioning into product management, with 15+ years of experience in telecom and tech innovation. Known for leading automation initiatives, translating technical capabilities into business outcomes, and aligning multi-disciplinary teams around user-centric solutions. Skilled in Agile frameworks, UX design, stakeholder engagement, and data-driven decision making. Currently completing a Master of Engineering Management to deepen business and leadership expertise.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Instructor – Certificate in DevOps
York University, School of Continuing Studies
Toronto, Canada
01.2023 - Current
- Lead the “Intro to DevOps” course for working professionals pursuing the DevOps Certificate Program.
- Evaluate and grade students on case studies, group discussions, and participation.
- Facilitate live virtual sessions for cohorts of 20+ participants.
- Plan, coordinate, and moderate panel discussions with industry professionals.
- Recruit guest speakers to enrich course delivery with real-world perspectives.
Senior Engineer – Voice & Services Automation
TELUS Mobility Inc.
Toronto, Canada
05.2022 - Current
- Partner with stakeholders to translate product needs into scalable automation solutions.
- Designed and implemented national automation infrastructure (+$350K CAPEX YoY).
- Evangelized automation strategy and facilitated stakeholder engagement for roadmap alignment.
- Led internal innovation sessions to identify new opportunities aligned with organizational goals.
Scrum Master / Agile Coach (Part-time)
TELUS Mobility Inc.
Toronto, Canada
01.2019 - Current
- Coached 2 Agile engineering teams on backlog grooming, sprint execution, and retrospectives.
- Led a Design Thinking workshop sponsored by the CTO, generating automation and analytics ideas.
- Created Agile dashboards for KPIs including velocity, throughput, and cycle time.
Engineer II – Voice & Services Automation
TELUS Mobility Inc.
Toronto, Canada
01.2020 - 01.2022
- Developed automated test cases with Python, Robot Framework, Jenkins, and APIs.
- Created performance dashboards using Splunk for product visibility and analytics.
- Supported UAT, regression, and pilot testing with cross-functional product teams.
- Generated $500K+ in cost avoidance via optimized automation processes.
Platform Specialist
Rogers Communications Inc.
Toronto, Canada
01.2013 - 01.2017
- Supported platform operations and enhancements for SMS/MMS/anti-spam technologies.
- Collaborated with product managers to manage roadmaps and system performance.
- Produced technical documentation and senior management reports.
- Participated in daily operations tasks from 4G Core.
Project Manager Intern
Rogers Communications Inc.
Toronto, Canada
01.2013 - 12.2013
- Conducted SWOT analysis and tracked milestones for internal Voicemail platform projects.
Customer Support Engineer
Mavenir Systems Inc. (formerly Comverse)
, LATAM
01.2010 - 12.2012
- Delivered SMSC platform deployments and customer interface support across the Americas.
Radio Network Planning & Optimization Engineer
Huawei Technologies Inc.
Venezuela, Venezuela
01.2008 - 12.2010
- Performed radio network planning and KPI optimization for 3G/UMTS networks.
Education
Master of Engineering Management - Product Management and Business Analytics Concentration
University of Ottawa
Canada01.2026
User Experience Design Certificate -
George Brown College
Canada01.2019
Postgrad Diploma in Project Management -
Centennial College
Canada01.2013
Bachelor of Engineering - Telecom
Universidad Fermin Toro
Venezuela01.2008
Skills
- Agile Product Development (Scrum, Kanban)
- UX Design Thinking & Workshop Facilitation
- Cross-Functional Team Leadership
- Stakeholder Engagement & Communication
- Product Strategy & Roadmapping
- Data Analytics - Domo, Tableau, Splunk, Looker, BigQuery
- Automation & DevOps Integration
- MVP Development & User Feedback Loops
- Bilingual (English/Spanish) Communication
Personal Information
Title: Product-Oriented Engineering Leader | Agile Coach | DevOps and UX enthusiast & Automation Strategist | Operations and Reliability Expert
Certification
- Build a Website with HTML, CSS, and GitHub Pages, CodeCademy, 01/01/24
- Learn Git & Github Course, CodeCademy, 01/01/23
- Learn Python 3 Course, CodeCademy, 01/01/23
- Agile Test Automation (ICP-ATA), 01/01/22
- Professional Agile Testing (ICP-TST), 01/01/22
- Agile Certified Coach (ICP-ACC), ICAgile, 01/01/21
- Professional Scrum Master I (PSM I), Scrum.org, 01/01/20
- Certified Scrum Product Owner (CSPO), Berteig, 01/01/18
- Agile Team Facilitation (ICP-ATF), ICAgile, 01/01/20
- Python Programming – Learning Tree, Code Academy, Ryerson, 01/01/19
- Splunk Admin & Visualization, TELUS, 01/01/19
- Kanban System Design (KMP I), Berteig, 01/01/19
- Licensed Professional Engineer – PEO #100224241, Active
Recent Projects
- Automated AI-Generated Newsletter Platform, Designed and built a web application that generates and distributes a branded DevOps newsletter using content from an AI Copilot (Fuelix.ai). Automated the entire workflow using Google Apps Script: AI content generation, Markdown-to-HTML conversion, subscriber management (Google Sheets and Forms), customized email branding, and email engagement tracking. Improved efficiency by eliminating manual content creation and enabled scalable weekly distribution with integrated subscriber analytics., 2025
- Domo Platform Migration to Google BigQuery, Led the migration of business intelligence (BI) workflows from the Domo platform to Google BigQuery, optimizing cost efficiency, query performance, and data accessibility. Designed and implemented automated data ingestion pipelines leveraging containerized services, enhancing scalability and system resiliency. Employed Pulumi Infrastructure as Code (IaC) to provision and manage Google Cloud resources, ensuring repeatable and auditable deployments. Integrated GitHub Actions for CI/CD automation, streamlining code releases, infrastructure updates, and reducing deployment errors by over 40%., 2025
- EBay Offers Automation Project, Built an automated web app to streamline eBay offer campaigns, using Google Apps Script to securely integrate with eBay’s OAuth2 and Sell Negotiation APIs. Achieved a fully hands-free process: authenticating users, pulling eligible listings, sending personalized offers, and notifying via email — all without manual seller intervention. Solved API constraints like token expiration, marketplace ID mapping, and header validation through custom middleware logic. Resulted in improved buyer engagement rates and freed up 5–7 hours/week previously spent on manual offer management., 2024
Core Product Skills
- Agile Product Development (Scrum, Kanban)
- UX Design Thinking & Workshop Facilitation
- Cross-Functional Team Leadership
- Stakeholder Engagement & Communication
- Product Strategy & Roadmapping
- Data Analytics - Domo, Tableau, Splunk, Looker, BigQuery
- Automation & DevOps Integration
- MVP Development & User Feedback Loops
- Bilingual (English/Spanish) Communication
Timeline
Instructor – Certificate in DevOps
York University, School of Continuing Studies
01.2023 - Current
Senior Engineer – Voice & Services Automation
TELUS Mobility Inc.
05.2022 - Current
Engineer II – Voice & Services Automation
TELUS Mobility Inc.
01.2020 - 01.2022
Scrum Master / Agile Coach (Part-time)
TELUS Mobility Inc.
01.2019 - Current
Platform Specialist
Rogers Communications Inc.
01.2013 - 01.2017
Project Manager Intern
Rogers Communications Inc.
01.2013 - 12.2013
Customer Support Engineer
Mavenir Systems Inc. (formerly Comverse)
01.2010 - 12.2012
Radio Network Planning & Optimization Engineer
Huawei Technologies Inc.
01.2008 - 12.2010
Master of Engineering Management - Product Management and Business Analytics Concentration
University of Ottawa
User Experience Design Certificate -
George Brown College
Postgrad Diploma in Project Management -
Centennial College
Bachelor of Engineering - Telecom
Universidad Fermin Toro