Juan Rodriguez
San Diego
Summary
During my formative years as a Medical Doctor in outpatient and hospital care, I was able to learn to be efficient in a high stress and fast paced environment. I will contribute to the team with top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Family Doctor
Centro de Salus Cañón del Padre
Tijuana
08.2022 - 07.2023
- Provided education to patients about disease prevention and health maintenance.
- Collaborated with other healthcare professionals in order to develop a comprehensive treatment plan for each patient.
- Maintained accurate records of patient visits and diagnoses utilizing an electronic health record system.
Medical Intern
Tijuana General Hospital
Tijuana
09.2021 - 07.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Customer Service Representative
Scantibodies Laboratory Inc.
Tecate, Mexico
08.2013 - 05.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
M.D. - Medicine
Universidad Autonoma De Baja California
Tijuana,Baja California, Mexico09.2021
Skills
- Product Knowledge
- Call Management
- Complaint resolution
- Conflict Resolution
- Complaint Handling
- Dispute Resolution
- Problem-solving abilities
- Product Promotion
- Multidisciplinary Collaboration
Languages
English
Proficient
C2
Spanish
Proficient
C2
Timeline
Family Doctor
Centro de Salus Cañón del Padre
08.2022 - 07.2023
Medical Intern
Tijuana General Hospital
09.2021 - 07.2022
Customer Service Representative
Scantibodies Laboratory Inc.
08.2013 - 05.2014
M.D. - Medicine
Universidad Autonoma De Baja California
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