Juan Quiroz

• Assisted buyers and sellers throughout residential real estate transactions from consultation through closing.
• Generated business through networking, open houses, client referrals, and digital marketing.
• Built lasting client relationships through proactive communication and follow-up.
• Created marketing materials and social media content to promote listings and increase visibility.

• Promoted from Account Representative to Account Representative II based on strong performance and leadership potential.
• Managed a high-volume portfolio of delinquent accounts, ensuring compliance with company policies and FDCPA regulations to minimize risk.
• Negotiated settlements and payment arrangements, contributing directly to achieving monthly revenue goals.
• Resolved complex customer concerns through thorough account analysis and effective communication, enhancing customer satisfaction.
• Conducted skip tracing and maintained accurate customer records using CRM systems.
• Delivered exceptional customer service while balancing collections objectives with professionalism and empathy.

• Promoted from Account Representative to Account Representative II based on strong performance and leadership potential.
• Managed a high-volume portfolio of delinquent accounts, ensuring compliance with company policies and FDCPA regulations to minimize risk.
• Negotiated settlements and payment arrangements, contributing directly to achieving monthly revenue goals.
• Resolved complex customer concerns through thorough account analysis and effective communication, enhancing customer satisfaction.
• Conducted skip tracing and maintained accurate customer records using CRM systems.
• Delivered exceptional customer service while balancing collections objectives with professionalism and empathy.