Open To Work
Juan Pompa
National City
Work Preference
Summary
Customer-focused professional with extensive experience in retail and customer service. Specializes in problem-solving and enhancing customer satisfaction while ensuring operational efficiency. Proficient in addressing inquiries, resolving issues, and processing transactions, with a strong commitment to collaboration for complex customer concerns.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Home Associate/Cashier
T.J. Maxx
La Mesa
02.2026 - Current
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Engaged with customers to enhance their shopping experience at the store.
- Greeted customers in a friendly and professional manner.
- Maintained a clean and organized checkout area for optimal service.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Replenished stock on shelves to ensure product availability.
- Acquired knowledge of various roles within the store to assist in multiple functions. of other departments to provide coverage and keep store operational.
- Supported inventory management by restocking merchandise as needed.
- Learned roles of other departments to provide coverage and keep store operational.
Shift Supervisor
LUV Car Wash
National City
05.2025 - 01.2026
- Managed staff schedules to optimize workflow during peak hours.
- Assigned tasks to team members based on their strengths and skill sets.
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Completed opening and closing duties to facilitate business operations.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Assisted in resolving customer complaints with effective communication skills.
- Educated customers about offerings, promotions and pricing to boost sales.
- Monitored equipment performance and reported maintenance needs promptly.
Gas Station Car Wash Attendant
Chevron Happy Bubbles Car Wash
University Ave, San Diego
05.2021 - 12.2024
- Maintained cleanliness of car wash area and surrounding facilities.
- Operated car wash equipment according to safety protocols and procedures.
- Assisted customers with questions about car wash services and options.
- Checked chemical levels and replenished supplies for operations.
- Ensured proper functioning of washing systems through routine maintenance checks.
- Collaborated with team members to streamline workflow during peak hours.
- Delivered exceptional customer service by addressing concerns promptly and professionally.
- Provided a friendly greeting to enhance customer experience and provided excellent customer service.
- Performed cleaning and maintenance tasks throughout the facility the car wash facility, including vacuums, windows, floors and walls.
- Assisted customers in selecting the most appropriate car wash option based on their needs.
- Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
- Maintained vacuums, pressure washers and equipment for car wash and self-service areas.
- Participated in team meetings and contributed ideas for improving service.
- Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
Education
High School Diploma -
Point Loma High School
Point Loma, CA 06-2022
Skills
- Cash handling
- Customer service
- Sales techniques
- Product knowledge
- Team collaboration
- Attention to detail
- Time management
- Loss prevention
- Inventory organization
- Effective communication
- Problem solving
- Critical thinking
- Professionalism
Languages
English
Full Professional
Spanish
Professional
Timeline
Home Associate/Cashier
T.J. Maxx
02.2026 - Current
Shift Supervisor
LUV Car Wash
05.2025 - 01.2026
Gas Station Car Wash Attendant
Chevron Happy Bubbles Car Wash
05.2021 - 12.2024
High School Diploma -
Point Loma High School