Juan Plazola
Corona
Summary
My main objective is to one day become a police officer or work within a law enforcement agency. Public Safety Supervisor with 10 years of experience in hospital security, recognized for exceptional productivity and efficiency. Expertise in crisis management, emergency response coordination, and team leadership. Demonstrated skills in communication, problem-solving, and adaptability, ensuring safety in high-pressure environments. Certified Gracie instructor specializing in de-escalation techniques and personnel supervision.
Overview
13
13
years of professional experience
Work History
Public Safety Supervisor – UCI Medical Center
University of California Irvine Police Department
Irvine
01.2023 - Current
- Ensured safety and security for UC Irvine and UC Irvine Health populations and assets.
- Assisted UC Irvine Police Department by monitoring public safety conditions.
- Provided safety escorts and door lock/unlock services to improve campus security.
- Responded promptly to service calls within medical center, addressing emergency situations.
- Utilized defensive tactics and de-escalation techniques to manage crisis incidents.
- Certified as a defensive tactic's instructor through Gracie University.
- Documented incidents through thorough reports using RIMS program for review.
- Participated in quarterly training sessions to ensure compliance with departmental policies.
- Supervised up to 10 employees, fostering teamwork and accountability.
Hospital Security – Security Officer
St. Josephs Hospital
Orange
01.2020 - 12.2022
- Completed daily activity logs and prepared incident reports for accurate documentation.
- Patrolled facilities to ensure safety of staff, visitors, and patients.
- Assisted nursing staff in managing difficult patients while applying appropriate force levels.
- Responded to critical incidents and investigated incidents of loss, vandalism, and assaults by gathering essential facts.
- Coordinated with law enforcement to report unusual conditions and manage traffic control.
- Secured hospital doors to enhance protection for all persons and property.
Hospital Security - Security Officer II
Hoag Memorial Hospital Presbyterian
Newport Beach
09.2017 - 12.2019
- Secured patients, associates, and visitors within facility through vigilant monitoring.
- Presented professional demeanor while collaborating with fellow officers to report suspicious activities.
- Conducted foot and vehicle patrols to ensure facility safety.
- Responded to hospital emergency codes, including assaultive conduct and managing high intensity situations.
- Documented suspicious activities and facility damages through detailed reports.
- Reviewed video surveillance footage to identify potential security threats.
- Assisted law enforcement agencies in investigations and secured evidence as needed.
- Monitored up to 300 cameras simultaneously to enhance security oversight.
Security Officer
Tyler Galleria Mall
Riverside
03.2019 - 04.2019
- Performed foot patrols within mall and conducted exterior vehicle patrols of parking structures.
- Responded to calls for unlocking doors for store deliveries.
- Monitored customer activities to identify and address critical incidents.
- Prevented shoplifting and addressed criminal activities promptly.
- Maintained order among shoppers to ensure a secure environment.
- Mediated disputes to de-escalate conflicts effectively.
- Escorted individuals out of the mall when necessary.
- Secured all doors and locks upon mall closure.
CHOC Children’s Hospital - Lead Security Officer
Allied Universal
Orange
01.2015 - 03.2018
- Secured safety of patients, associates, and visitors within facility.
- Presented a professional demeanor while collaborating with fellow officers.
- Patrolled property by foot and vehicle to ensure security.
- Verified identification of patients, associates, and guests for access control.
- Responded effectively to incidents including disorderly behavior and hostage situations.
- Conducted emergency drills such as fire, hazmat spill, and active shooter scenarios.
- Prepared detailed reports on suspicious activities and damages.
- Reviewed video surveillance to enhance security measures.
- Supervised up to 7 employees at a given time.
Security
Staff Pro
Huntington Beach
09.2014 - 01.2015
- Ensured safe and enjoyable events for guests and team members through courteous service.
- Monitored guest behavior to prevent disruptions to others and protect artists.
- Performed ticket-taking duties to facilitate smooth entry processes.
- Executed usher responsibilities to guide attendees effectively.
- Conducted bag checks to enhance security at events.
- Verified identification to enforce age restrictions on alcohol consumption.
- Managed front and backstage operations to maintain seamless event flow.
- Enforced rules regarding exit and smoking areas for compliance.
Court Monitor Lead
Sky Zone Anaheim
Anaheim
11.2013 - 07.2014
- Delivered exceptional customer service by engaging visitors on and off trampolines.
- Ensured all jumpers enjoyed experiences in appropriate jumping zones.
- Maintained clean and sanitary environment for exercise, dining, and facility enjoyment.
- Sanitized trampolines at end of shift to uphold hygiene standards.
- Completed cleaning duties as outlined in checklist for operational excellence.
- Checked in guests as needed to facilitate smooth entry.
- Assisted team members during peak times to ensure efficient operations.
- Monitored up to nine courts, ensuring safety and compliance with regulations.
Cook
El Pollo Loco
Orange
09.2013 - 10.2013
- Prepared food items according to established recipes and standards.
- Maintained cleanliness of tables in lounge to meet sanitation requirements.
- Greeted guests upon arrival to create welcoming atmosphere.
- Took orders and processed payments accurately at cash register.
- Ensured work stations remained clean and organized for efficiency.
- Cut and portioned food items to facilitate meal preparation.
- Boxed food for dine-in guests and drive-thru customers effectively.
- Cooked various menu items, adhering to quality and presentation standards.
Crew Member
McDonald’s
Orange
04.2013 - 09.2013
- Delivered prompt, accurate service in dining areas and at cash registers.
- Prepared a diverse range of menu items using various kitchen equipment.
- Produced food orders adhering to high standards of cleanliness and hygiene.
- Supported kitchen staff with tasks as needed to maintain workflow efficiency.
- Cooked meat and other food products ensuring quality and safety.
- Assisted cashiers in communicating effectively with Spanish-speaking customers.
Sales Associate
Aeropostale
Orange
11.2012 - 07.2013
- Greeted customers warmly to create a welcoming atmosphere.
- Provided exceptional customer service by assisting guests with size inquiries and directing them to fitting rooms.
- Met and welcomed customers upon store arrival, ensuring a positive first impression.
- Facilitated dressing room requests for enhanced shopping experience.
- Processed transactions efficiently at cash register, maintaining accuracy.
- Supported coworkers with Spanish language assistance to improve communication.
- Adhered to dress code guidelines consistently.
- Maintained punctuality and focus on assigned tasks.
Cashier Representative/Host/Busser/Server
Carrows Restaurants
Orange
07.2012 - 11.2012
- Greeted customers warmly and seated them at sanitized tables promptly.
- Provided menus and explained daily specials to enhance customer experience.
- Assisted in serving food and drinks when necessary.
- Processed all transactions efficiently, issuing receipts, refunds, and handling various payment methods.
- Maintained cleanliness and organization throughout the restaurant to ensure safety standards.
- Followed food safety guidelines to uphold health regulations.
- Cultivated positive relationships with customers and coworkers to foster teamwork.
Education
Criminal Justice (AA) -
Santa Ana College
Santa Ana, CA12.2018
Liberal Arts (AA) -
Santiago Canyon College
Orange, CA12.2018
High School Diploma -
El Modena High School
Orange, CA06.2013
Skills
- Computer proficiency
- Report writing
- Policy interpretation
- Tact and judgment
- Effective communication
- Microsoft Office Suite
- Gracie instructor certification
- De-escalation training
- Radio transmission expertise
- Crisis management
- Video surveillance
- Employee supervision
- Team collaboration
- Customer service
Languages
Spanish
Professional
References
References available upon request.
Timeline
Public Safety Supervisor – UCI Medical Center
University of California Irvine Police Department
01.2023 - Current
Hospital Security – Security Officer
St. Josephs Hospital
01.2020 - 12.2022
Security Officer
Tyler Galleria Mall
03.2019 - 04.2019
Hospital Security - Security Officer II
Hoag Memorial Hospital Presbyterian
09.2017 - 12.2019
CHOC Children’s Hospital - Lead Security Officer
Allied Universal
01.2015 - 03.2018
Security
Staff Pro
09.2014 - 01.2015
Court Monitor Lead
Sky Zone Anaheim
11.2013 - 07.2014
Cook
El Pollo Loco
09.2013 - 10.2013
Crew Member
McDonald’s
04.2013 - 09.2013
Sales Associate
Aeropostale
11.2012 - 07.2013
Cashier Representative/Host/Busser/Server
Carrows Restaurants
07.2012 - 11.2012
Criminal Justice (AA) -
Santa Ana College
Liberal Arts (AA) -
Santiago Canyon College
High School Diploma -
El Modena High School
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