Juan Neri
Hanford
Summary
Resourceful Service Center Manager with 17 years of experience. Dedicated to long-term goals and day-to-day streamlining. Adept at cutting costs and following budgets without sacrificing fantastic standards for customer service and employee performance.
Overview
18
18
years of professional experience
Work History
Freight Operations Supervisor
XPO
01.2024 - Current
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Tracked production and quality control systems to proactively identify deficiencies.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Developed and maintained knowledgeable and productive team of employees.
Service Center Manager
FedEx Freight
04.2020 - 10.2023
- Trained new staff members on company policies and center expectations.
- Scheduled daily service center employees and monitored performances.
- Prepared monthly budgets for overall staff and center.
- Implemented training systems for new employees.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Operations Manager
FedEx Freight
12.2019 - 04.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
Operations Manager
FedEx Freight
02.2017 - 12.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
Operations Manager
FedEx Freight
12.2015 - 02.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
- Developed and implemented safety programs.
Operations Supervisor
FedEx Freight
05.2012 - 12.2015
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Completed workplace safety and hazard inspections.
- Instructed employees on OSHA standards.
- Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
Dock Worker
FedEx Freight
12.2006 - 05.2012
- Followed verbal and written instructions to properly move and ship products.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Secured cargo using chains, load bars, wood blocks, and straps.
- Used hand-held scanners and physical logs to accurately track item movements.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Participated in training and safety drills to prepare for emergency situations occurring on dock.
Education
No Degree - General Studies
College of Southern Nevada
High School Diploma -
Western High School
06.2005
Skills
- Safety Standards
- Import and Export Operations
- Domestic Freight Management
- Shipping and Receiving
- Policy and Procedure Adherence
- Daily Operations Management
- Fleet Dispatching
- Staff Development
- Transportation planning
Accomplishments
ASQ certified in Quality Driven Management Expert (QDM Expert)
FedEx 5 Star award recipient
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Freight Operations Supervisor
XPO
01.2024 - Current
Service Center Manager
FedEx Freight
04.2020 - 10.2023
Operations Manager
FedEx Freight
12.2019 - 04.2020
Operations Manager
FedEx Freight
02.2017 - 12.2019
Operations Manager
FedEx Freight
12.2015 - 02.2017
Operations Supervisor
FedEx Freight
05.2012 - 12.2015
Dock Worker
FedEx Freight
12.2006 - 05.2012
High School Diploma -
Western High School
No Degree - General Studies
College of Southern Nevada
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