Juan Mora
Canyon Country
Summary
Representative with a strong foundation in critical thinking, demonstrated ability to prioritize tasks effectively while maintaining service quality standards during member interactions. Experienced in fast-paced environments and adaptable to last-minute changes. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Loan Processor
HCL Tech
Westlake Village
2024.11 - Current
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Assessed credit reports to determine eligibility for mortgage loans.
- Monitored loan processing timelines to meet closing deadlines.
- Collected required documentation from clients, such as proof of income and employment verification.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
Mortgage Specialists
PennyMac
Moorpark
2023.07 - 2024.11
- Collaborate with vendors and counties to resolve recording issues and arrange notary services.Review legal documents for accuracy, maintaining high standards in quality control processes.Complete tax affidavits for mortgage modifications, adhering to state and county requirements
Loan Resolution Specialist III
Bank of America Home Loans
Simi Valley
2014.06 - 2021.08
- Negotiated repayment plans with borrowers, including short sales and deed-in-lieu of foreclosure.
- Communicated effectively via telephone and email with customers throughout the process.
- Collaborated with attorneys in order to facilitate foreclosure proceedings when necessary.
- Processed payments from customers according to company policies and procedures.
- Developed and implemented loan resolution strategies for delinquent loans.
- Maintained a high level of professionalism when dealing with difficult customers.
- Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
Skills
- Negotiation Skills
- Ability to multitask in a fast-peaced environment
- Critical Thinking
- Exceptional Customer Service
- Call center experience
- Written and Communication skills
- Client relationship management
- Deadline management
Languages
Spanish
Professional
Timeline
Loan Processor
HCL Tech
2024.11 - Current
Mortgage Specialists
PennyMac
2023.07 - 2024.11
Loan Resolution Specialist III
Bank of America Home Loans
2014.06 - 2021.08