Summary
Overview
Work History
Education
Skills
Timeline
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Juan Montes

Santa Ana

Summary

Dynamic professional with a proven track record at Carl's Jr., excelling in leadership and problem-solving. Recognized for enhancing team productivity and customer satisfaction through organized workflows and effective communication. Skilled in maintaining speed and accuracy in high-pressure environments, ensuring exceptional service delivery and operational efficiency.

Overview

8
8
years of professional experience

Work History

Shopper

Instacart
09.2024 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.

Supervisor

Carl's Jr
08.2017 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Bachelor Of Kinesiology - Kinesiology

Santa Ana College
Santa Ana, CA

Skills

    Organized individual

    Speed

    Accuracy

    Great communication

Timeline

Shopper

Instacart
09.2024 - Current

Supervisor

Carl's Jr
08.2017 - Current

Bachelor Of Kinesiology - Kinesiology

Santa Ana College

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Juan Montes