Juan Martinez
San Jose
Summary
Dedicated professional with strong customer service skills. Experienced in enhancing guest experiences, addressing inquiries, and resolving issues promptly. Committed to training teams for optimal performance. Very open to covering shifts and availability. I am very comfortable with taking a leadership role when needed, and I understand the guest.
Overview
4
4
years of professional experience
Work History
Valet/Bell Attendant
HotelValencia
San Jose
08.2024 - Current
- Parked vehicles efficiently in designated areas for guest convenience.
- Assisted guests with luggage and transportation arrangements upon arrival.
- Communicated with front desk staff to coordinate vehicle pick-up and drop-off.
- Provided exceptional customer service to enhance guest experiences at the hotel.
- Handled guest inquiries and resolved issues promptly and professionally.
- Assisted in training new valet staff on procedures and safety protocols.
- Monitored parking lot capacity to optimize space utilization for incoming guests.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Greeted guests and answered questions about valet service, directions and local attractions.
Detailer
Future Wash
San Jose
07.2023 - 04.2024
- Inspected vehicles for cleanliness and detailing needs before starting work.
- Collaborated with team members to ensure efficient workflow during busy periods.
- Educated customers on care products and maintenance recommendations post-detailing.
- Assisted other staff members during busy times by providing additional detail services.
- Provided excellent customer service while working with clients at their homes or businesses.
Lead Busser
Tortas Ahogadas Tradition Tapatia
San Jose
10.2021 - 06.2022
- Ensured cleanliness of dining areas to create a pleasant atmosphere for guests.
- Trained new bussers on cleaning techniques and service protocols to enhance efficiency.
- Facilitated effective communication among team members during peak hours for cohesive service.
- Supported servers in delivering exceptional customer service experiences.
- Addressed and resolved guest complaints regarding cleanliness and table settings promptly.
Education
Highschool Diploma - Hightschool
FUHSD
Fremont, CA03-2026
Skills
- Customer service
- Team collaboration
- Problem resolution
- Time management
- Effective communication
- Vehicle inspection
- Flexible schedule
Languages
Spanish
Professional
Timeline
Valet/Bell Attendant
HotelValencia
08.2024 - Current
Detailer
Future Wash
07.2023 - 04.2024
Lead Busser
Tortas Ahogadas Tradition Tapatia
10.2021 - 06.2022
Highschool Diploma - Hightschool
FUHSD