Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Kilala

Los Angeles

Summary

Interests: Reading, Exercising, Chemistry, Radiology, Psychology, Communication Studies Activities: Reading, Gaming, Exercising Scheduling: Weekdays, Weekends, Night Shifts, Holidays Skills: Guest Services Customer Service Communication Skills Adaptibility Time Management

Overview

3
3
years of professional experience

Work History

Lead

Universal Studios Hollywood
Los Angeles
11.2024 - Current
  • Contributed to enhancing overall team efficiency and satisfaction.
  • Provided split-second decisions that led to successful results.
  • Successful outcomes and enhanced team output led to an increase in venue operational ability.

Ride Operator

Universal Studios Hollywood
Los Angeles
06.2022 - Current
  • Performed various tasks that allowed the attraction to function at a faster pace; helped increase average showing cycles from 5 to 6 per hour, which allowed more guests to experience the attraction
  • Politely communicated with all guests at all times; Increased overall guest satisfaction ratings by 34% during the summer; attraction received the Most Improved Venue Award(out of 19 attractions)
  • Multitasked speaking to guests while performing required tasks; efficiently answered questions while quickly moving them to their destinations; contributed to receiving the aforementioned award and increasing attraction productivity

Education

Beverly Hills High School - Chemistry, Math, Computer Science, Film Studies

Beverly Hills High School
Los Angeles, California
06.2021

Skills

  • Guest Services
  • Customer Service
  • Communication Skills
  • Adaptability
  • Time Management

Timeline

Lead

Universal Studios Hollywood
11.2024 - Current

Ride Operator

Universal Studios Hollywood
06.2022 - Current

Beverly Hills High School - Chemistry, Math, Computer Science, Film Studies

Beverly Hills High School

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Juan Kilala