Juan Hernandez-Ramirez
Hemet
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Golf Professional
JC Resorts
11.2025 - Current
- Golf operations management: Assist with managing the golf shop, including tee sheet management, sales, and inventory of golf carts and merchandise.
- Customer service: Provide exceptional service by greeting members and guests, answering questions, booking tee times, and resolving issues.
- Tournament and event support: Help plan, organize, and execute golf tournaments and events, from preparation to follow-up.
- Golf instruction: Provide golf instruction, clinics, and lessons for players of all skill levels.
- Course maintenance: Assist with the day-to-day maintenance of the golf course, such as monitoring pace of play and preparing the course for daily play.
- Club services: Perform club fitting and repair services for members and guests.
- Record keeping: Maintain accurate records, including player profiles, lesson schedules, and financial information.
- Leadership: Assist in supervising and training other staff, and assume the duties of the Head Golf Professional in their absence
Administrative Assistant Sales and Marketing
Hyatt Vacation Club
08.2023 - Current
- Provides administrative support to ensure efficient operation of office.
- Answers phone calls, schedules meetings and supports visitors.
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
- Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
- Exhibits polite and professional communication via phone, e-mail, and mail.
- Supports team by performing tasks related to organization and strong communication.
- Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
- Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques.
- Provides information by answering questions and requests.
- Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.
- Contributes to team effort by accomplishing related results as needed.
- Send out leads and produce Excel spreadsheet on results of those leads.
- Working Marketing events and coordinating that they run efficiently.
- Develop monthly sales reports.
Sales Executive
Hyatt Vacation Club
06.2022 - Current
- Gave a sales presentation and tour of resort to prospective clients, follow and adhere to the Consultative Sales Process when presenting to owners and guests
- Established trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport
- Discovered the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation
- Explained the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs
- Completed and closed the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized
- Kept current on and support the company's marketing strategies
- Attended coaching, one on one, and/or training sessions with a supervisor or manager once every week
- Create accounts, contacts, and opportunities resulting in the successful execution of customer contracts in Salesforce
Manager
Fatastique - San Diego Community College
08.2017 - 02.2019
- Maintained the company's visual merchandise standards for the store, including general housekeeping cleanliness
- Utilized company resources to generate traffic to maintain customer contact and to build business base
- Ran the cash register finalizing sales and accepted payment through cash, check and credit card in while insuring accurate transactions
- Trained store employees on sales, store operations, cashier transactions and organizing inventory
- Managed monetary transactions and calculated daily sales at store closing
- Managed new merchandise and organized store items strategically for display
- Generated sales through optimized visual merchandising
- Arranged clothing racks for optimal use to stock new arriving Merchandise
- Demonstrated excellent critical thinking and analytical skills by providing management with alternative solutions to everyday assignments
- Created working schedules for the employees
Shift Supervisor
Snack Shop - San Diego Community College
08.2017 - 02.2019
- Train new workers of the SDCC Entrepreneurship program
- Close or open cash register
- Selling snacks and drinks
- Taking care of money and change orders for the company
- Counting inventory and inputting orders for weekly stock
- Run breaks effectively for employees that shift
- Completed weekly price changes and assisted in inventory control
- Utilize experience and knowledge to build customer relationships and increase sales
- Would operating printing machines and fax machines for customers if needed
Education
High school diploma -
Garfield High School
San Diego, CA06.2016
Bachelor's degree - undefined
Skills
- Construction
- Power BI
- Food Preparation
- Retail Sales
- Hotel experience
- Classroom management
- Environmental Services
- Care plans
- Power tools
- Produce
- Typing
- Clerical experience
- Restaurant Experience
- Front desk
- Spanish
- Google Docs
- Cash Handling
- Computer networking
- Direct sales
- English
- Merchandising
- Food Handling
- Teaching
- Microsoft SQL Server
- Contracts
- EHR systems
- Dealership experience
- Product management
- Social work
- Geriatrics
- Busser
- Supervising experience
- Buffing
- Cashiering
- Bilingual
- Recruiting
- Store Management Experience
- Culinary Experience
- Outbound sales
- Business Development
- Inventory Control
- Pivot tables
- Driving
- Upselling
- Insurance sales
- Assistant Manager Experience
- Windows
- Salesforce
- Analysis Skills
- Medical terminology
- AdvancedMD
- Classroom experience
- Property management
- QuickBooks
- Management
- Transportation
- Event Marketing
Certification
- ServSafe
- Food Handler Certification
- Driver's License
- Non-CDL Class C
Languages
Spanish - Expert
Timeline
Assistant Golf Professional
JC Resorts
11.2025 - Current
Administrative Assistant Sales and Marketing
Hyatt Vacation Club
08.2023 - Current
Sales Executive
Hyatt Vacation Club
06.2022 - Current
Manager
Fatastique - San Diego Community College
08.2017 - 02.2019
Shift Supervisor
Snack Shop - San Diego Community College
08.2017 - 02.2019
Bachelor's degree - undefined
High school diploma -
Garfield High School