Juan Gutierrez
Campbell,CA
Summary
Dependable professional with extensive experience in customer service, crowd management, and problem-solving, offering strong collaboration and adaptability skills. Demonstrating cross-cultural sensitivity when engaging with diverse groups in dynamic environments. Ready to leverage these capabilities to contribute effectively and grow.
Overview
14
14
years of professional experience
Work History
Usher Volunteer
St. Lucy Catholic Church
Campbell, California
02.2011 - Current
- Adhered to strict confidentiality guidelines when dealing with sensitive information about congregants or other staff members.
- Employed effective strategies for managing disruptive behavior among attendees during church events.
- Recognized potential hazards within the worship area before they become problematic issues.
- Exhibited strong problem solving abilities when resolving conflicts between attendees during church services.
- Successfully implemented security measures to protect property and personnel at all times while volunteering.
- Assisted in maintaining cleanliness of worship space before, during, and after services.
- Effectively managed large crowds of people in a safe and orderly manner as Church Usher.
- Demonstrated an aptitude for learning new tasks quickly while on the volunteering as Church Usher.
- Gained experience working with diverse groups of individuals from various backgrounds while ushering for church services.
- Managed donations collected from congregation members during weekly offering time.
- Provided friendly customer service by greeting parishioners at the door and assisting them with seating arrangements.
- Applied organizational skills to ensure that items such as bulletins, programs, and hymnals were distributed properly before each service began.
- Performed other miscellaneous tasks as requested by pastor or other church leaders.
- Collected disregarded or forgotten items after event to store in lost and found area.
- Tended to guests' comfort by assisting and resolving any concerns or problems.
- Directed patrons to restrooms, Confession and nearest drinking water fountain.
- Provided special assistance to guests in wheelchairs or with other disabilities.
- Recruited and trained volunteers to perform church services.
Restaurant Busser/Dishwasher
Tu Mero Mole
San Jose, California
09.2021 - 02.2023
- Performed side work duties including sweeping floors, stocking glasses, refilling condiment containers.
- Removed plates and glasses from tables after meals.
- Cleaned spills promptly to prevent slips and falls in the restaurant.
- Delivered dishes, silverware, glassware, and other items as needed throughout the restaurant.
- Swept and mopped dining areas after closing.
- Wiped down and cleaned chairs, tables and counters.
- Maintained a friendly, cheerful and courteous demeanor at all times.
- Scraped and stacked dirty dishes and carried dishes and other tableware to kitchens for cleaning.
- Communicated effectively with colleagues to ensure smooth operations within the restaurant.
- Cleaned spills and stains and washed dishes and cutlery.
- Moved tables and chairs according to expected customer numbers.
- Demonstrated excellent customer service skills by responding quickly to inquiries and requests from guests.
- Provided assistance to kitchen staff when needed during peak hours of operation.
- Ensured prompt delivery of food orders to guests tables.
- Brought out complimentary food and drink items before meals.
- Notified the manager of any problems with equipment or item breakage.
Education
Associate of Arts - Marketing Management
De Anza College
Cupertino, CA06-2025
Associate of Arts - Management
De Anza College
Cupertino, CA06-2025
Skills
- Team building
- Teamwork and collaboration
- Continuous improvement
- Analytical thinking
- Cultural sensitivity
- Safety awareness
- Customer relations
- Analytical thinking
- Customer engagement
- Listening skills
Languages
Spanish
Professional Working
Accomplishments
- Supervised team of volunteers members and taught them how to effectively be an usher.
- Helped keep parish goers safe during COVID-19 by following guidelines.
Interests
- Video Gaming
- Playing Soccer
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Strategy Games
- Watching Movies and TV Shows
- Personal Development and Self-Improvement
Timeline
Restaurant Busser/Dishwasher
Tu Mero Mole
09.2021 - 02.2023
Usher Volunteer
St. Lucy Catholic Church
02.2011 - Current
Associate of Arts - Marketing Management
De Anza College
Associate of Arts - Management
De Anza College
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