Juan Gonzalez Zeferino
Soledad
Summary
Business Administration student at California State University, Monterey Bay with over three years of customer-facing sales, lead generation, and relationship-building experience. Skilled in verbal and written communication, Salesforce CRM, business lead follow-up, and presenting solutions clearly in fast-paced environments. Interested in applying business, analytical, and organizational skills to program management, customer relationship management, proposal support, and cross-functional project execution.
Overview
6
6
years of professional experience
Work History
Sales Consultant
AT&T
10.2022 - Current
- Generate and qualify consumer and business sales leads through cold calling, customer follow-up, and Salesforce CRM tracking.
- Build and maintain relationships with customers by identifying needs, explaining technical solutions clearly, and supporting long-term account satisfaction.
- Serve as the only qualified business expert at the Monterey store location, supporting small business customers with wireless, internet, and account solutions.
- Coordinate with internal resources and support teams to resolve customer account issues, manage expectations, and deliver timely solutions.
- Balance multiple customer priorities in a fast-paced sales environment while meeting performance goals and maintaining strong communication.
Guest Advocate
Target
09.2020 - 09.2022
- Began as a Front Guest advocate delivering exceptional customer service.
- Learned and performed multiple floor positions, including Technology and General Merchandise.
- Demonstrated adaptability and strong teamwork across departments.
- Led and managed Drive Up team ensuring customers orders were delivered accurately & on time.
Education
Bachelor of Science - Business Administration
California State University, Monterey Bay
05.2027
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Hartnell College
Skills
- Technical Skills
- Microsoft Office: Word, PowerPoint, Excel fundamentals
- Salesforce CRM
- Microsoft Teams
- Microsoft Outlook
- OPUS software
- Workday
- Professional Skills
- Relationship Building
- Effective Communication
- Leadership & Team Collaboration
- Time Management
- Adaptability in Dynamic Environments
Awards, Honors, and Activities
Graduated highschool with a 4.0 GPA, Honor Roll at Hartnell College
Summary of Qualifications
- Over three years of customer-facing sales, lead generation, and relationship-building experience.
- Experience generating and qualifying consumer and business leads through cold calling, follow-up, and Salesforce CRM.
- Strong verbal and written communication skills developed through customer consultation and business outreach.
- Skilled at building trust with customers, identifying needs, and presenting tailored solutions.
- Experience managing multiple priorities in fast-paced environments while maintaining professionalism and attention to detail.
- Familiar with Microsoft Office: Word, PowerPoint, and Excel fundamentals.
- Interested in program management, business development, customer engagement, and cross-functional project support.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Consultant
AT&T
10.2022 - Current
Guest Advocate
Target
09.2020 - 09.2022
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Hartnell College
Bachelor of Science - Business Administration
California State University, Monterey Bay