Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juan Gonzales

Indio

Summary

Field technician with 29 years of experience in the cable industry, specializing in fiber optic, hardline cable, and customer premises coax. Proven ability to prioritize and manage multiple tasks effectively to meet project goals. Strong expertise in scheduling and customer relationship management, contributing to team success and operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Field Technician V

Spectrum Residential
Indio
02.2023 - Current
  • Installed and repaired equipment, services in various customer locations both in a residential and SMB setting.
  • Diagnosed technical issues using meter, tools and internet diagnostic tools.
  • Collaborated with team members and supervisors to improve service repair and installation times.
  • Communicated effectively with customers to address concerns and inquiries related to installation and troubleshooting of services.
  • Performed on-site installation, routine maintenance and repairs to coax and fiber optic services.
  • Delivered customer service on field visits to meet corporate guidelines and educate new and existing customers.
  • Trained customers on equipment after installation of both coax and fiber services.

SMB Technician V

Spectrum Business
Indio
06.2015 - 01.2023
  • Installed and maintained cable services for business clients.
  • Troubleshot technical issues and provided effective solutions on-site while coordinating with customers and or IT technicians.
  • Educated customers on services, features, and proper usage of equipment.
  • Performed troubleshooting and repair of equipment in accordance with company standards.
  • Utilized a variety of hand tools and online programs as well as my meter to install and troubleshoot services.
  • Followed safety practices to safeguard against injury and damage to property.

Field Service Technician

Spectrum
Indio
02.2009 - 06.2015
  • Installed and fixed residential coax services to company standards.
  • Diagnosed technical issues using diagnostic tools and signal meter.
  • Mentored new technicians on service installations, troubleshooting and safety procedures. I also mentored struggling technicians.

Preventive Maintenance Technician

Time Warner Cable
Indio
2008 - 02.2009
  • Executed repairs on cable plant to prevent issues and maintain optimal performance.
  • Utilized diagnostic tools to identify and resolve technical problems.
  • Conducted troubleshooting procedures in order to identify potential issues on the cable plant.
  • Installed new actives, retrofitting old cable plant to new design. We also preformed proactive node splits to bring nodes up to date and relieve congestion.

Education

High School Diploma -

Kofa High School
Yuma, AZ
05-1988

Some College (No Degree) - A+ And Network+

Arizona Western College
Yuma, AZ

General Courses - Field Technician

NCTI
Indio, CA

Skills

  • Customer service
  • Effective communication
  • Customer education
  • Installation procedures
  • Technical diagnostics
  • Quality assurance
  • Problem-solving
  • Task prioritization
  • Troubleshooting and Diagnostics
  • Adaptability and flexibility
  • Teamwork and collaboration

Languages

Spanish
Native/ Bilingual

Timeline

Field Technician V

Spectrum Residential
02.2023 - Current

SMB Technician V

Spectrum Business
06.2015 - 01.2023

Field Service Technician

Spectrum
02.2009 - 06.2015

Preventive Maintenance Technician

Time Warner Cable
2008 - 02.2009

High School Diploma -

Kofa High School

Some College (No Degree) - A+ And Network+

Arizona Western College

General Courses - Field Technician

NCTI

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Juan Gonzales