Juan Giraldo
Toronto
Summary
Dedicated and energetic professional with extensive experience in hospitality and customer service roles. Strong focus on leveraging leadership abilities, communication skills, and genuine passion for customer service. Eager to contribute to a dynamic team environment. Proven track record in delivering exceptional service and fostering positive customer relationships positions well to excel in a role that values excellence and teamwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Experience Guide
Illuminarium
12.2024 - Current
- Guide guests through the show, keeping them entertained but doing a variety of silly voices and funny jokes.
- Quick costume changes to keep the magic of the show alive
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Developed an extensive knowledge of Space and wizard of Oz enabling the provision of accurate information and insightful commentary during shows.
- Built personal relationships with guests to promote positive experiences.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with improv and creative problem-solving, maintaining seamless experiences for guests.
LEAD COACH
Little Kickers
03.2024 - Current
- Engaged in curriculum development by executing appropriate creative activities and providing feedback and progress updates after each class
- Built strong relationships with parents to support each child’s development, giving them personalized attention addressing any challenges they may face
- Led assistant coaches, ensuring smooth classes and appropriate coaching for different skill levels, age groups and physical ability
- Developed leadership, adaptability, and management skills for hospitality roles
Event Server
Vantage Venues
10.2024 - Current
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Assisted as a front desk receptionist if the spot needed to be filled
SERVER / BARTENDER / COOK
Le Papillon on Front
01.2022 - 01.2024
- Took on all roles as Server, Line Cook and Bartender, ensuring seamless dining experiences with a personal touch, even when short-staffed
- Mastered expo, appetizer, and crepe stations, elevating food presentation and taste to delight guests
- Developed lasting relationships with co-workers and guests, exceeding expectations and driving high sales through attentive, personable service and teamwork
- If the restaurant had not closed, I would still be there today
- Mastered bartending skills, excelling in quickly crafting and serving a variety of cocktails, including our featured drinks to perfection, even during busy rushes
BARISTA
Au Pain Dorée
01.2022 - 01.2023
- Provided outstanding customer service, building rapport with regular customers and ensuring a welcoming atmosphere
- Managed sandwich and baked goods preparation based on store traffic demands and maintaining product freshness throughout the day
- Prepared and served espresso-based drinks and developed seasonal specialty beverages
- Executed thorough closing procedures, shut down tills and secured store premises as key holder
SERVER ASSISTANT
Mayrik
01.2021 - 01.2022
- Ensured exceptional guest experiences by promptly refilling water glasses and offering detailed menu explanations upon food delivery
- Managed table assignments based on potential table turnover, optimizing seating in a small, high-demand restaurant environment
- Assisted servers with running food and drinks, maintaining a seamless dining service and enhancing overall guest satisfaction
COOK
KFC
01.2017 - 01.2021
- Efficiently managed high-volume food preparation during rush hours, maintaining consistent quality while meeting strict time constraints
- Managed inventory and restocking of ingredients, minimizing waste and ensuring the availability of fresh products for daily operations
- Mastered precise cooking techniques for a variety of menu items, ensuring each order met KFC’s standards for taste, appearance, and temperature
Education
Acting, Directing & Film Production
Toronto Film School
01.2022
High School Diploma - undefined
Regina Mundi Catholic College
01.2020
Skills
- Leadership and teamwork
- Customer service excellence
- POS systems proficiency
- Expert communication
- Effective storytelling
- Artistic talent
- Presentation skills
- Customer engagement
- Creative solutions
- Public speaking
- Guest relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- First aid training
- Smart serve
Timeline
Experience Guide
Illuminarium
12.2024 - Current
Event Server
Vantage Venues
10.2024 - Current
LEAD COACH
Little Kickers
03.2024 - Current
SERVER / BARTENDER / COOK
Le Papillon on Front
01.2022 - 01.2024
BARISTA
Au Pain Dorée
01.2022 - 01.2023
SERVER ASSISTANT
Mayrik
01.2021 - 01.2022
COOK
KFC
01.2017 - 01.2021
High School Diploma - undefined
Regina Mundi Catholic College
Acting, Directing & Film Production
Toronto Film School
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