Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Flores

Lake Forest

Summary

Dynamic and dedicated professional with extensive experience at Avilas El Ranchito, excelling in customer service and team collaboration. Proven ability to enhance guest relations and optimize table turnover rates. Skilled in multitasking and effective time management, consistently delivering exceptional dining experiences while fostering a positive atmosphere, and i’ve always had patience and awareness and got offered to be a manager.

Overview

2026
2026
years of professional experience

Work History

Host

Avilas El Ranchito
  • Managed reservations and waitlists efficiently, optimizing table turnover rates.
  • Greeted and seated guests, ensuring prompt service and a positive dining experience.
  • Supported team efforts during busy shifts, fostering a collaborative work environment.

To Go,Busser

Avilas El Ranchito
09.2019 - Current
  • Delivered exceptional customer service to enhance dining experience.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of dining area to promote safety and hygiene.
  • Assisted guests with menu selections, providing detailed descriptions of offerings.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Supported team members during peak hours to optimize workflow and service speed.
  • Resolved guest inquiries and complaints promptly to maintain positive atmosphere.
  • Cultivated warm relationships with regular customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Avilas El Ranchito FHR,LF
2019 - Current
  • Delivered exceptional customer service to enhance dining experience.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of dining area to promote safety and hygiene.
  • Assisted guests with menu selections, providing detailed descriptions of offerings.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Supported team members during peak hours to optimize workflow and service speed.
  • Resolved guest inquiries and complaints promptly to maintain positive atmosphere.
  • Cultivated warm relationships with regular customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

In College For HVAC

Laguna Hills Highschool /Silverado High School
Mission Viejo
05.2024

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Professional appearance
  • Telephone reception
  • Guest relations
  • Staff coordination
  • Reservations
  • Foreign language skills
  • Impression management

Languages

Spanish
Native or Bilingual

Timeline

To Go,Busser

Avilas El Ranchito
09.2019 - Current

Host

Avilas El Ranchito

Server

Avilas El Ranchito FHR,LF
2019 - Current

In College For HVAC

Laguna Hills Highschool /Silverado High School

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Juan Flores