Juan Cruz
OAKVILLE
Summary
Dedicated customer service professional with 15 years of experience in customer service and business development. Recognized for strong communication skills, attention to detail, and a proven track record of improving customer satisfaction. A fast learner excited to adapt and grow, seeking a new role to further develop my English communication skills while contributing to company success.
Qualified with strong background in strategic gameplay and team collaboration. Demonstrated leadership in high-pressure situations, contributing to multiple team victories and successful tournaments. Proven ability to analyze opponents and adapt strategies effectively.
Overview
22
22
years of professional experience
Work History
Business Owner. DHL Express Branch
DHL Express ServicePoint
03.2020 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Responded to customer requests for products, services, and company information.
Padel Player and Coach
Cerdyf Padel Culb
02.2023 - 02.2025
- Achieved success in regional tournaments through rigorous practice sessions and continuous skills development.
- Mentored young players, offering guidance on technique, strategy, and sportsmanship principles.
- Developed a strong passion for teaching padel to players of all ages and skill levels — from complete beginners to advanced intermediate.
- Adapt sessions to help each individual improve in a positive, engaging environment.
- Attendance at several classes with Padel MBA certified coaches
Lawyer
Cruz & Associates
04.2015 - 2024
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Researched and wrote contracts, agreements and proposals.
- Analyzed legal documents and identified pertinent issues for clients
- Researched, wrote and filed motions, writs and briefs for each case.
- Created and finalized contracts and other legal documents for clients.
Warehouse and Raw Manager
Venezolana Transformación De Metales, CA
01.2004 - 04.2010
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
Education
Bachelor of Laws - Legal Studies
Jose Antonio Páez University, Valencia - Venezuela
Valencia, Venezuela03-2013
Skills
- Proven ability to manage multiple priorities and meet tight deadlines in fast-paced environments
- Adaptable and quick to learn in dynamic, constantly evolving settings
- Strong commitment to continuous improvement and technical skill development
- Excellent customer service and interpersonal communication skills
- Proficient in MyDHLExpress, Microsoft Office Suite, Adobe Acrobat, and PDF tools
- Fluent in Spanish
- Solid understanding of Padel terminology and game concepts
Languages
Spanish
Native or Bilingual
Timeline
Padel Player and Coach
Cerdyf Padel Culb
02.2023 - 02.2025
Business Owner. DHL Express Branch
DHL Express ServicePoint
03.2020 - Current
Lawyer
Cruz & Associates
04.2015 - 2024
Warehouse and Raw Manager
Venezolana Transformación De Metales, CA
01.2004 - 04.2010
Bachelor of Laws - Legal Studies
Jose Antonio Páez University, Valencia - Venezuela
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