Juan Coreas
Sun Valley
Summary
Proven Property Manager with a track record of enhancing tenant satisfaction and maintaining high occupancy rates for Mashcole Property Management. Skilled in property inspections and customer service, adept at resolving disputes and boosting property value. Demonstrates exceptional oral communication and a strong ability to manage multifamily properties efficiently, ensuring compliance and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property Manager
Mashcole Property Management
02.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Insurance Agent
Self-employeed
05.2018 - 12.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Sales and Leasing Consultant
Rydell Automotive Group
07.2013 - 11.2017
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
- Maintained strong and well-managed online presence to successfully market community.
- Streamlined internal processes for improved efficiency in tracking client interactions, follow-ups, deal status updates, and other key metrics using CRM systems.
- Boosted team performance by sharing product knowledge, sales techniques, and best practices during team meetings and training sessions.
Education
GED -
John Francis Polytechnic High School
Sun Valley, CA11.1994
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Lease Renewals
- Exceptional oral and written communication skills
- Tenant relations
- Leasing and sales
- Property tours and inspections
- Eviction Procedures
- Maintenance knowledge
- Maintenance Scheduling
- Occupancy Management
- Fair housing mandates
- Tenant and eviction laws
- Vendor Management
- Multi-family property management
- Maintenance Coordination
- Adaptable
- Compliance Monitoring
- Property accountability
- Valid [State Name] driver's license
- Business Administration
- Legal knowledge
- Knowledge of [State Name] real estate laws
- Real Estate License
- Clear Communication
- Data Entry
- Critical Thinking
- Decision-Making
- Property Showing
- Administrative Leadership
- Creative and Adaptable
- Sales and Marketing
- Dispute Handling
- Operations Management
- Monthly Fee and Payment Collection
- Maintenance Management
- Disturbance Handling
- Complaints Investigation
- Deposits Management
- Tenant Eligibility Determination
- Property Marketing
- Social Media Engagement
- Violation Resolution
- Affordable housing programs knowledge
- Vacancy Marketing
Certification
- Licensed [Job Title] - [Timeframe]
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Property Manager
Mashcole Property Management
02.2023 - Current
Insurance Agent
Self-employeed
05.2018 - 12.2023
Sales and Leasing Consultant
Rydell Automotive Group
07.2013 - 11.2017
GED -
John Francis Polytechnic High School
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