Juan Castano
London,Ontario
Summary
Experienced Quality Control Analyst skilled in qualitative and quantitative analysis techniques. Demonstrated knowledge of scientific principles and Area of expertise. Strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements.
Overview
12
12
years of professional experience
Work History
Quality Analyst
Fundación Universitaria María Cano
03.2020 - 04.2023
- Administered internal quality audits and assessed results to inform corrective action measures.
- Consulted manuals and process documents to investigate malfunctions.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Defined and implemented quality initiatives to reduce risk.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Edited, proofed and critiqued internal documents to improve clarity.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Used Power BI to create presentations, flowcharts and graphs detailing data analysis results.
Quality Analyst
Corporación Universitaria Americana
07.2017 - 02.2020
- Administered internal quality audits and assessed results to inform corrective action measures.
- Defined and implemented quality initiatives to reduce risk.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Edited, proofed and critiqued internal documents to improve clarity.
Administrative Coordinator
Inversiones Y Soluciones En Ingeniería
04.2011 - 07.2017
- Improved office operations by automating client correspondence, record tracking and data communications.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Assisted management with special projects to complete all tasks by deadlines.
Education
Bachelor In Financial Management - Finance
Fundación Universitaria CEIPA
Sabaneta, Colombia Master Of Business Administration - Business Administration And Management
Universidad Internacional De La Rioja
Logroño, Spain 11.2017
Skills
- New Project Development
- Audit Processes
- Project Management
- Document Quality
- Risk Assessment
- Cause and Effect Analysis
Timeline
Quality Analyst
Fundación Universitaria María Cano
03.2020 - 04.2023
Quality Analyst
Corporación Universitaria Americana
07.2017 - 02.2020
Administrative Coordinator
Inversiones Y Soluciones En Ingeniería
04.2011 - 07.2017
Bachelor In Financial Management - Finance
Fundación Universitaria CEIPA
Master Of Business Administration - Business Administration And Management
Universidad Internacional De La Rioja
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