JUAN CASANOVA
Martinez,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Mgr. I, Ambulatory
Kaiser Permanente
11.2024 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Provided detailed project status updates to stakeholders and executive management.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Administrative Service Supervisor
Kaiser Permanente - East Bay Psychiatry
01.2022 - 11.2024
- Oversee daily operations of administrative and reception team of 13 staff members in Psychiatry.
- Provide leadership coverage when Service Area Manager or Department Manager is unavailable.
- Provide facility support for 3 buildings in Oakland.
- Assist with change management for PARRs to Cadence
- Facilitated communication between clinicians, providers, and managers with frontline staff to ensure seamless coordination of support services.
- Led implementing East Bay Share Point site.
- Delegate responsibilities, create schedules, and ensure timely and accurate completion of tasks.
- Provide ongoing coaching and development to existing staff and encourage continuous learning and skill development.
- Address any performance issues promptly and professionally.
- Ensure administrative staff follow organizational policies and procedures.
- Oversee use of office resources, including supplies and equipment, ensuring resources are used efficiently and reorder supplies as necessary.
- Act as point of contact for staff and member issues and conflicts while resolving issues in a fair and timely manner.
Support Service Supervisor
Kaiser Permanente - Addiction Med. & Recovery Svcs
12.2018 - 01.2022
- Provided leadership and reviewed the work of four receptionists, delegating tasks to the department secretary when appropriate.
- Ensured project completion according to established procedures and schedules.
- Improved team efficiency by streamlining support processes and implementing new procedures.
- Monitored department staffing, space, and equipment needs.
- Promoted a team and collaborative-focused environment, providing direction and guidance, including coaching and training.
- Ensured compliance with department and organizational policies and procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Administrative Specialist IV
Kaiser Permanente
02.2014 - 11.2018
- Supported the Director/Management Team with complex administrative tasks.
- Prepared special reports requiring data gathering, comparison, and summarization.
- Organized and maintained files, correspondence, and records.
- Safeguarded sensitive information through proper handling of confidential documents and secure storage methods.
- Served as the department's resource for word processing and spreadsheet applications.
- Created and managed efficient tracking systems using SharePoint.
- Trained new staff on system-related tasks, including patient booking and phone setup.
Senior Staff Assistant
Kaiser Permanente
03.2010 - 01.2014
- Acted as an administrative liaison between the manager and other departments.
- Maintained seamless department operations.
- Coordinated activities and workflows within the department.
- Assessed problems, developed solutions, and recommended new processes.
- Performed special assignments requiring research and data analysis to identify variances and provide recommendations.
- Managed databases such as Access and SharePoint
- Prepared monthly expense reports and tracked expenses.
Education
Bachelor of Arts - Business Administration
Capella University
Minneapolis, MN09.2024
Skills
- Organizational Leadership
- Administrative Support
- Business Needs Identification
- Operational and Process Improvements
- SharePoint Expert
- Team Collaboration
- Database and Records Management
- Performance reporting
- Operational efficiency
Certification
Microsoft Access – Certified – Level 1 and 2
Timeline
Operations Mgr. I, Ambulatory
Kaiser Permanente
11.2024 - Current
Administrative Service Supervisor
Kaiser Permanente - East Bay Psychiatry
01.2022 - 11.2024
Support Service Supervisor
Kaiser Permanente - Addiction Med. & Recovery Svcs
12.2018 - 01.2022
Administrative Specialist IV
Kaiser Permanente
02.2014 - 11.2018
Senior Staff Assistant
Kaiser Permanente
03.2010 - 01.2014
Bachelor of Arts - Business Administration
Capella University
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