Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic
Juan Carlos Carlos Robles

Juan Carlos Carlos Robles

San Jose

Summary

Knowledgeable Logistics Specialist skilled in managing supply chain operations and optimizing transportation routes. Proven ability to streamline logistics processes and support cost-effective distribution strategies. Demonstrated expertise in inventory management and vendor coordination.

Overview

5
5
years of professional experience

Work History

Logistics Specialist / Tech Support

Cognizant
02.2023 - 03.2025
  • Managed inbound logistics for AR hardware, including receiving, processing, and tracking inventory of prototypes and off-the-shelf devices.
  • Coordinated domestic and international hardware distribution, ensuring compliance, timely delivery, and real-time stakeholder updates.
  • Delivered frontline technical support and troubleshooting for prototype and production AR/VR devices used by internal teams and external partners.
  • Led triage and fault analysis for hardware issues, managing the RMA process in collaboration with engineering and logistics teams.
  • Trained and coached new hires, providing onboarding, hands-on guidance, and ongoing support to ensure team readiness and adherence to operational standards.

Customer Experience / Logistics Specialist

GE United Holding Inc
04.2022 - 12.2022
  • Provided timely and effective support via email, phone, and SMS.
  • De-escalated high-pressure situations with professionalism and empathy.
  • Maintained proactive communication with internal and external stakeholders.
  • Trained new team members, improving onboarding efficiency.
  • Managed multiple platforms and tools simultaneously to resolve customer needs.

Supervisor / Team Lead

Taima Industries
10.2020 - 04.2022
  • Led a logistics team, aligning tasks with company goals to boost productivity.
  • Coordinated daily operations for a fleet of 60+ drivers, ensuring efficiency and compliance.
  • Delegated responsibilities strategically and maintained team morale.
  • Coordinated with vendors and departments to resolve operational issues quickly.
  • Authored and updated Standard Operating Procedures (S.O.P.s) for consistency.

Logistics Specialist

Taima Industries
02.2020 - 10.2020
  • Oversaw Front of House operations, ensuring a safe and well-stocked environment.
  • Ensured timely distribution of essential equipment to Brand Ambassadors.
  • Provided support across departments, fostering a collaborative work culture.

Education

Law

Universidad De Guadalajara
Guadalajara, Mex

Skills

  • Logistics & Supply Chain Management
  • Team Leadership & Staff Training
  • Technical & Customer Support
  • Domestic & International Shipping
  • Inventory Control & Asset Management
  • Global Collaboration & Communication
  • Fluent in English & Spanish
  • Microsoft Office Suite & G Suite
  • Logistics analysis
  • Warehouse management
  • Inventory counting
  • Documentation management

Hobbies and Interests

Video games, hiking, Trading Card Games and listening to music.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Logistics Specialist / Tech Support

Cognizant
02.2023 - 03.2025

Customer Experience / Logistics Specialist

GE United Holding Inc
04.2022 - 12.2022

Supervisor / Team Lead

Taima Industries
10.2020 - 04.2022

Logistics Specialist

Taima Industries
02.2020 - 10.2020

Law

Universidad De Guadalajara

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Juan Carlos Carlos Robles