JUAN AVILA VIDAL
Riverside,CA
Summary
Detail-oriented Collision Estimator known for precise damage analysis, dependable repair coordination, and consistent 100% customer satisfaction scores. Experienced in blueprinting, supplement auditing, and working closely with major DRP partners to ensure smooth, timely repairs.
Overview
4
4
years of professional experience
Work History
Production Coordinator
Caliber Collision
03.2025 - Current
- Coordinated production schedules to optimize workflow and resource allocation.
- Managed inventory levels, ensuring timely availability of materials for production.
- Assisted in implementing process improvements to enhance operational efficiency.
- Collaborated with cross-functional teams to resolve production-related issues promptly.
- Results-driven and highly organized Production Coordinator with experience in managing workflows and optimizing processes within the collision repair industry.
- Expertise in coordinating repair schedules, managing inventory, and facilitating clear communication between customers, technicians, and vendors.
- Proven ability to ensure timely, high-quality repairs by overseeing all stages of the production process, from vehicle intake to final delivery.
- Strong track record of maintaining high levels of customer satisfaction, resolving issues promptly, and ensuring compliance with safety and quality standards.
- Adept at handling multiple tasks simultaneously, troubleshooting bottlenecks, and ensuring efficient use of resources.
- Passionate about contributing to a seamless and productive work environment, driving continuous improvements, and supporting team success.
Estmator
Fix Auto - Bahn Collision
07.2024 - 02.2025
- Analyzed vehicle damage and prepared detailed cost estimates using industry-standard software.
- Collaborated with repair teams to ensure accurate assessment of repair needs and timelines.
- Communicated effectively with clients to explain estimates and address inquiries.
- Reviewed insurance documentation to verify coverage and facilitate claims processing.
- Delivered excellent customer service, maintaining 100% survey scores by staying proactive and keeping customers informed.
- Became skilled in blueprinting and assessing vehicle damage to identify structural, body, mechanical, or interior issues.
- Estimated labor and parts costs for all required repairs.
- Managed repairs from start to finish, including customer intake, estimate updates, and on-time vehicle delivery.
- Determined whether parts should be repaired or replaced.
- Followed all Direct Repair Program (DRP) rules and guidelines with consistency and accuracy.
- Maintained strong relationships with key accounts, including State Farm and AAA.
- Reviewed and finalized supplements to ensure accurate billing before delivery.
- Upsold additional repairs by building trust and rapport with customers.
Estimator
Classic Collision On Wardlow Dr.
12.2023 - 02.2024
- Guided customers through the vehicle repair process, explaining insurance procedures, repair techniques, safety measures, and overall value.
- Adhered to insurance guidelines and followed DRP procedures to ensure compliance with each account's specific requirements.
- Generated accurate and efficient estimates, ensuring they served as the foundation for the repair blueprint.
- Developed a follow-up system for outstanding estimates and completed jobs to ensure timely closure and customer satisfaction.
- Participated in daily production meetings, reviewing sales and production status, and strategizing daily, weekly, and monthly performance and cycle-time improvements.
- Reviewed repair data with Body Technicians, overseeing the completion of post-repair scans for each vehicle.
- Pre-closed final repair orders, managed disbursement paperwork, resolved file exceptions, and ensured completion of carrier-specific requirements.
Estimator
Classic Collision at Railroad St
04.2023 - 12.2023
- Communicated effectively with customers and insurance adjusters, explaining repair estimates and negotiating approvals.
- Organized and maintained detailed records of estimates, repairs, and customer interactions for efficient tracking and follow-up.
- Kept up-to-date on industry trends, repair techniques, and pricing standards to ensure accuracy and competitiveness.
- Delivered prompt, courteous, and professional service to all accounts, ensuring high levels of customer satisfaction.
- Performed thorough vehicle inspections, assessing damage and determining necessary repair actions.
- Coordinated with the production team to schedule repairs and ensure on-time completion.
Parts Department / Jr. estimator
Classic Collision at Wardlow Dr
01.2023 - 04.2023
- Picked up and delivered parts from various locations as directed, ensuring timely and accurate service.
- Verified invoice accuracy by matching purchase orders for each pick-up and confirming payments received with delivery invoices.
- Maintained an accurate log of daily deliveries and pick-ups, obtaining recipient signatures for each entry.
- Collected payments and signatures from businesses in a precise and organized manner.
- Provided fast, courteous, and professional service to all accounts, ensuring high-quality customer interactions.
- Assisted with stocking and posting orders upon arrival to expedite deliveries to shop technicians and wholesale accounts.
- Ensured delivery vehicle maintenance, including cleanliness, registration, mechanical upkeep, and proper unloading at the end of each shift.
- Assisted in pulling parts as needed to ensure the correct quantity and accuracy for deliveries.
Body Tech Assistant / Shop Helper
Classic Collision at Wardlow Dr.
05.2022 - 12.2022
- Assist in Vehicle Preparation: Help prepare vehicles for repair by removing parts (e.g., bumpers, fenders, panels), cleaning, and ensuring they are properly positioned for technicians.
- Support Technicians: Provide assistance to auto body technicians by handing tools, materials, and parts, and helping with vehicle disassembly and assembly.
- Clean and Maintain Work Areas: Keep the shop and workstations organized, tidy, and free of debris. This includes cleaning up after repairs and maintaining a safe and organized work environment.
- Inventory Management: Help keep track of inventory levels for parts and supplies, notifying the supervisor or parts department when new parts or materials are needed.
- Assist with Paint Preparation: Aid in sanding, prepping, and masking vehicles for painting. This can include cleaning surfaces and applying primers.
- Help with Small Repairs: Perform minor repairs like sanding, buffing, or patching small dents under the guidance of a senior technician.
- Load and Unload Vehicles: Assist with the safe transport of vehicles in and out of the shop for repairs, inspections, or delivery.
- Transport Tools and Materials: Move and set up tools, equipment, and parts for technicians, ensuring they have everything they need for the job.
- Support in Quality Control: Help with the inspection of vehicles after repairs to ensure all parts are in place, damage is fixed properly, and that the vehicle meets quality standards.
- Adhere to Safety Protocols: Follow safety guidelines and wear appropriate safety equipment (e.g., gloves, goggles, etc.) to maintain a safe work environment.
- Assist in Customer Service: On occasion, help with customer-facing tasks such as vehicle drop-off or pick-up or delivering vehicles to and from the shop.
Education
High school Graduate -
La Sierra High School
Riverside01.2015
Some College (No Degree) - Business Administration
Riverside Community College
Riverside03-2026
Skills
- Strong focus on accuracy
- Fluent in Spanish and English
- Prioritization and scheduling
- Prior experience with CCC1
- Production coordination expertise
- Merchandising knowledge
- 2 years of collision estimating experience
- Strong sales orientation
- Adaptability in fast-paced environments
Timeline
Production Coordinator
Caliber Collision
03.2025 - Current
Estmator
Fix Auto - Bahn Collision
07.2024 - 02.2025
Estimator
Classic Collision On Wardlow Dr.
12.2023 - 02.2024
Estimator
Classic Collision at Railroad St
04.2023 - 12.2023
Parts Department / Jr. estimator
Classic Collision at Wardlow Dr
01.2023 - 04.2023
Body Tech Assistant / Shop Helper
Classic Collision at Wardlow Dr.
05.2022 - 12.2022
High school Graduate -
La Sierra High School
Some College (No Degree) - Business Administration
Riverside Community College