Juan Alvarez
Los Angeles
Summary
Parts Associate trained in parts sales, service standards and maintenance schedules.
Driven and personable, bringing strong foundation in customer service and keen interest in automotive parts. Combining hands-on problem-solving skills with quick ability to learn technical specifications and inventory management. Committed to ensuring efficient operations and delivering exceptional support to customers.
Overview
7
7
years of professional experience
Work History
Parts Department Associate
HYUNDAI OF GLENDALE
01.2022 - Current
- Received and stocked incoming merchandise, arranging items in correct locations
- Operated point of sales and parts lookup computer systems
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year
- Placed inventory numbers on parts to properly identify items for counter associates
- Followed standards of care and compliance per company and legal requirements
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments
- Helps front and back counter customers with their orders
- experienced with CDK and REYNOLDS AND REYNOLDS systems.
- Works with Service department to order parts for customer pay and warranty repair orders
- Pull parts necessary for any repair order or customer invoices.
- Managed special order requests, ensuring prompt communication with customers regarding availability and pricing.
- Utilized computer software to track orders, update inventory, and generate reports for management review.
Restaurant Team Member
Pieology Pizzeria
07.2018 - 01.2022
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees
- Cleaned counters and common areas to minimize spread of germs
- Collected money, made change and counted out register at end of shift
- Operated POS terminals to input orders, split bills and calculate totals
- Refreshed inventory supplies for drink and napkin stations
- Advanced level Parts Associate trained in parts sales, service standards and maintenance schedules
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Provided exceptional service to high volume of daily customers
Education
High School Diploma -
James A Garfield
Los Angeles, CA06.2020
Skills
- Clean Driving Record
- Vendor Relations
- Catalog Familiarity
- Reviewing Deliveries
- Problem-Solving Skills
- Invoice Processing
- Inventory Auditing
- Relationship Building
- Computer Skills
- Working Collaboratively
- Reliable and Trustworthy
- Work Ethic
- Problem Resolution
- Critical Thinking
- Strong teamwork
- Shipping and receiving
- Cleaning and sanitizing
- Sales support
- Taking orders
- Returns processing
- Order taking
- Parts identification
- Email and phone orders
- Shipping coordination
- Supply orders
- Inventory auditing
- Returns management
- Parts documentation
Timeline
Parts Department Associate
HYUNDAI OF GLENDALE
01.2022 - Current
Restaurant Team Member
Pieology Pizzeria
07.2018 - 01.2022
High School Diploma -
James A Garfield
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