Juan Aguilar
Corona
Summary
To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.
Overview
17
17
years of professional experience
Work History
Apartment Leasing Agent
Baks
Gardena
12.2025 - Current
- Conducted property tours for prospective tenants, highlighting community amenities and features.
- Managed lease agreements and tenant applications to ensure compliance with company policies.
- Assisted residents with maintenance requests, fostering positive tenant relationships.
- Maintained accurate records of tenant interactions and lease documentation in database systems.
- Organized community events to enhance resident engagement and build a sense of community.
- Responded promptly to inquiries from potential renters through various communication channels.
- Coordinated move-in and move-out processes to ensure smooth transitions for tenants.
- Assisted current tenants with maintenance requests and other inquiries.
- Maintained accurate records of all rental activity in property management software.
Debt Settlement Specialist
Amity One
Irvine
02.2023 - 10.2025
- Managed settlement processes for diverse financial transactions.
- Reviewed and reconciled accounts to ensure accuracy and compliance.
- Collaborated with cross-functional teams to facilitate smooth operations.
- Prepared detailed reports on settlement activities for management review.
- Utilized industry-specific software to track and manage settlements accurately.
- Maintained up-to-date knowledge of regulatory changes affecting settlements.
- Received and routed incoming calls and correspondence to promote timely communication.
- Gathered proper documentation and data to prepare claims for submission.
- Prepared final closing disclosure forms and ensured that they were delivered to borrowers in accordance with applicable regulations.
- Performed quality control checks on loan data prior to submitting to underwriting department.
Collections Specialist
Aramark Uniform Services
06.2022 - 01.2023
- Monitor accounts to identify outstanding debts.
- Investigate historical data for each debt or bill.
- Find and contact clients to ask about their overdue payments.
- Take action to encourage timely debt payments.
- Process payments and refunds.
- Resolve billing and customer credit issues.
- Provided clients with past due invoices upon request.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Met demands of busy collections group by performing high volume of daily calls.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
Loan Processor
Mr. Cooper
Santa Ana
08.2019 - 03.2022
- Prepared legal documents per state and/or federal regulations.
- Coordinate accurate preparation of Closing Disclosures to meet critical timelines.
- Ensure loans close in accordance with Underwriter's approval.
- Handle questions from closing agents and mortgage professionals regarding the closing process, proactively handling any issues that may arise.
- Meet performance requirements for volume, quality and timeliness.
- Respond to all communication with a high degree of urgency.
- Respond to all follow-up communication in a timely manner.
- Communication should leave the impression with others that you are being as proactive as possible.
- Always communicate professionally and respectfully.
- Complete all Continuing Education requirements as announced and implemented company-wide.
Sales Assistant
Mr. Cooper
Santa Ana
05.2016 - 08.2019
- Assist in lead generation by taking incoming or making outbound calls.
- Responsible for collecting and completing customer information all while assisting the customer with any questions/concerns they may have.
- Help train fellow teammates & actively participate in team meetings, contributing ideas that help improve not only the SA process but the customer experience.
Office Clerk
Mr. Cooper
Irvine
05.2015 - 05.2016
- Responsible for all office services within the company.
- Included but not limited to: receiving/sorting/distributing mail, organize & stock supply rooms, coordinate & maneuver office cubicle moves, clean/organize storage spaces, collect data for different projects within the facilities department.
Shuttle Driver
Lotus Shuttle Service
Irvine
06.2014 - 05.2015
- Coordinate shuttle operations of 5 class B shuttle vans transporting over 375 employees between two locations on a daily basis.
- Responsible for complete compliance with Federal, State and Local laws and regulations.
- Monitor vehicles, report and recommend service and safety concerns including daily maintenance and vehicle checks.
- Interact with office staff and other drivers via 2-way radio, cell phone and Outlook email.
- Maintain specific routes and ensure all shuttles are on schedule to provide excellent service for customers.
- Maintain logs and records of work shifts, mileage, fuel purchases and daily expenses.
Shipping and Receiving/Sales
Mezlan Shoes
Westminster
06.2011 - 12.2013
- Maintained and supervised all supply inventories.
- Placed orders via phone and internet to ensure company had the most current supply in the market.
- Assist customers with purchases while providing exceptional customer service.
- Prepared and shipped orders throughout the country.
Sales Associate
Pep Boys
Anaheim Hills
01.2009 - 04.2011
- Provided excellent customer service with purchases, returns and exchanges.
- Maintained cash register and balanced drawers on a daily basis.
- Placed supply orders as well as kept inventory of over 3,000 stock auto parts and placed specialty part orders over the phone with multiple supply vendors.
- Researched parts information for customers and provided detailed instructions on how to install/remove/replace parts.
Education
HIGH SCHOOL -
CENTURY HIGH SCHOOL
Santa Ana, CASkills
- Loan Processor
- Data Collection
- Loan Origination
- Leasing agreements
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Apartment Leasing Agent
Baks
12.2025 - Current
Debt Settlement Specialist
Amity One
02.2023 - 10.2025
Collections Specialist
Aramark Uniform Services
06.2022 - 01.2023
Loan Processor
Mr. Cooper
08.2019 - 03.2022
Sales Assistant
Mr. Cooper
05.2016 - 08.2019
Office Clerk
Mr. Cooper
05.2015 - 05.2016
Shuttle Driver
Lotus Shuttle Service
06.2014 - 05.2015
Shipping and Receiving/Sales
Mezlan Shoes
06.2011 - 12.2013
Sales Associate
Pep Boys
01.2009 - 04.2011
HIGH SCHOOL -
CENTURY HIGH SCHOOL